The Accounts Receivable Clerk/Specialist reports to the AR Manager and is responsible for providing financial, administrative and clerical services. This includes making collection calls, processing payments (scanned checks, lockbox, credit cards, and wires). The overall scope of the position is to provide excellent service to our customers while managing DSO, collecting funds and performing other accounts receivable task to ensure timely, efficient and accurate due diligence of assigned accounts

Contact customers regarding account/payment status

Maintain detailed account information including accurately notating customer accounts

Respond to customer inquiries (phone, e-mail, etc.) in a timely and professional manner

Maintain files and documentation thoroughly and accurately

Apply payments accurately and research any accounting discrepancies

Troubleshoot open payments and payment application issues

Troubleshoot customer accounts (B2B and Retail), process billing corrections and maintain accurate account information

Troubleshoot Credit Card Chargebacks

Work with Sales, Customer Service, etc. regarding customer account status

Process refunds

Sort and distribute incoming mail

Generate  standard  collection  correspondence,  process  final  payment  demand  letters  and  close  accounts accordingly.

Process customer invoices and statements

Escalate issues timely and appropriately to AR Manager

Assist in month end closing

Perform other duties as assigned