A Collaboration Hub for Women to Develop, Network and Connect.
Community Manager
- Job Title
- Community Manager
- Job ID
- 27418440
- Location
- New York, NY 10001
- Other Location
- Description
-
Luminary is New York City’s premier collaboration hub - a first of its kind - for women and women-identified who are passionate about professional development and expanding their networks. With a diverse membership-based community (with no application process), we are defining a new category and reimagining a space for women-identified with an emphasis on investing in self-development, wellness, flexibility, and giving back. Members have access to a vibrant one-of-a-kind space in the NoMad neighborhood and a vast ecosystem of services, offerings, and perks.
Luminary is committed to leveling the playing field, advancing women through community, and delivering impact no matter the stage of career, role, or industry of our Members.
In 2019, our first year in business, we delivered over 200 programs, workshops, and events with 70% being Luminary Member-led. In 2020, as we have been virtual due to Covid-19 since late March, we’ve led close to 200 virtual programs!
We are incredibly proud that 92% of Members believe that Luminary is an ecosystem and economy that is driven by women, for women.
Luminary's Community Manager role drives our community and is the primary point of contact for the community while acting as the "face" of Luminary, reporting directly to the Head of Community Experience. This is a part-time and in-person role.
We have taken additional safety measures and are adhering to all CDC and government guidelines as we reopen our physical space, as the safety and health of our community and staff is our top priority. For more information on how we are operating, please check out https://www.luminary-nyc.com/faq-covid.
Goals and Objectives
-
Illustrate Luminary's core values and strive to achieve our mission
-
Create a welcoming and collaborative community environment amongst our members through events and by building relationships with members;
-
Ensuring that the building is fully operational, and processes are running smoothly;
-
Driving growth and promotion of Luminary-provided service offerings;
-
Using data analytics to determine KPIs, member trends, campaign successes, and member feedback
Responsibilities
Front Desk Management
-
Be the first and last point of contact at Luminary
-
Cover and manage the front desk during business hours; your goal is to interact with Members and facilitate the Luminary culture
-
Greet and check-in members and their guests; including tracking usage and data through an online platform tool
-
Responsible for greeting, managing (tracking walk-ins, scheduling tours, and sending confirmation emails), and giving both virtual and physically distanced in-person tours
-
Answering "walk-up" questions from members and guests or referring inquirer to additional resources.
Membership Management
-
Provides Member support by fielding and answering all incoming calls, emails, and questions from Members and prospective Members
-
Serves as the primary contact for inbound Member issues and escalates critical issues to Community Director
-
Proactively troubleshoots problems, identifies root causes, and uses tools to appropriately resolve and improve Member experiences
-
Processes and tracks all changes in Membership and updates Member information using a software program
-
Assist with scheduling and booking conference rooms and private spaces for Members
Community Management
-
Active and engaging on our online Member platforms such as our Luminary Community Board, Facebook Group, and Slack channel to ensure a cohesive community
-
Work on community initiatives designed to develop connections between members, including member introductions, support during events, and both email and print communications
-
Leverage data from management software to determine trends and needs analysis
-
Assist in conducting member surveys as needed
Marketing of events
-
Member engagement pre, during, and post events
-
Provide overall support for the Program and Learning Development Team
Building Operations and Management
-
Key-holder responsible for opening or closing procedures in the physical space
-
Ensures the building and space is clean, well-kept, and inventory stoked
-
Responsible for maintenance of sanitation stations, signage, and PPE equipment for the overall safety and health of our community
-
Track and check-out high tough amenities such as A/V to Members
-
Submit building receipts to the Community Director for expense reports
-
Identify issues for escalation to the Community Director and document accordingly
-
“Own the space” as if it were your own
Qualifications
-
College graduate with a four-year degree preferred but not required
-
Customer service and sales experience
-
Must have strong verbal and written communication skills (oral, writing, and presentation skills)
-
Exceptional organizational and multitasking skills
-
Experience in hospitality and/or health and fitness preferred
-
Must be highly organized with the ability to prioritize multiple tasks with tight deadlines
-
Must have the ability to communicate clearly with team members, clients, partners/vendors, and senior management
-
Ability to work with scheduling/booking/payment/reporting software
-
Detail and data-oriented
-
Professional presence and demeanor
-
General business knowledge – a few business courses or experience working in an office
-
Use of MS office suite – basic Word, Outlook, and Excel. PowerPoint helpful.
-
Experience using Google Drive and Google Work Tools
We love candidates who...
-
Are a self-motivated individual with a sense of urgency and love of engaging people
-
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
-
Have a passion for entrepreneurial communities and advancing womxn in the workplace and beyond
-
Believe in, advocate for, and create diverse and inclusive spaces for ALL
-
Understand Luminary's mission and values
Requirements
-
This position currently offers standard workweek hours with evening and some weekend work depending on availability
-
Hours are flexible, with a maximum of twenty-nine hours a week.
-
This position will work in our physical New York City space and must be able to physically come into work
Luminary is an equal opportunity employer and welcomes everyone to our team. We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, and individuals with disabilities to apply.
In your application, please feel free to note which pronouns you use. For example: she/her/hers, he/him/his, they/them/theirs, etc.
-
Option 1: Create a New Profile
© 2020 Luminary Legacy, LLC. All Rights Reserved. Privacy & Terms Website Design by SmartBug Media.