About Our Company: 

Delmock Technologies, Inc. (DTI) is seeking a Technical Writer to explore exciting career opportunities. DTI is a leading HUBZone business in Baltimore, known for delivering innovated IT and Health solutions with a commitment to ethics, excellence, and superior customer service. At DTI, we balance continuous growth and innovation with a strong dedication to corporate social responsibility. Recently ranked as high as #3 among HUBZone companies in a GOVWIN survey, DTI offers a dynamic environment for those passionate about impactful projects, community involvement, and contributing to a top-ranking Federal project support team. 

Join our talented team and be part of a company that values both professional excellence, community impact, and diversity of ideas. DTI is committed to hiring and maintaining a diverse workforce. We are an equal opportunity employer making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. 

Client Information: 

The Centers for Disease Control and Prevention’s (CDC) Division of HIV Prevention (DHP) focus on high impact prevention of HIV—by preventing new HIV infections, improving health outcomes for persons with HIV, and reducing HIV related disparities and health inequities.   

DHP develops and maintains a variety of data and information systems to support its mission, including systems to collect, transmit, store, and analyze data for HIV/AIDS surveillance, epidemiology, and program monitoring and evaluation. We are looking for IT and public health partners including statisticians, researchers, behavioral scientists, computer scientists, public health advisors/analysts, budget analysts, and other program staff. 

Responsibilities: 

• Develop, write, and edit technical and procedural documentation for IT systems and projects within the CDC’s DHAP. This includes user manuals, help guides, system specifications, and process documentation. 
• Work closely with technical teams to ensure accuracy and comprehensiveness of documentation related to software and system operations, maintenance, and troubleshooting. 
• Create clear and concise content for different audiences, ensuring that technical jargon is explained or minimized for user-friendly communication. 
• Maintain documentation repository and ensure all stakeholders have access to the latest versions of all documents. 
• Participate in technical meetings and project reviews to gather necessary information for documentation and to understand project developments that require documentation updates. 

Minimum Requirements: 

• Bachelor’s degree in Technical Writing, English, Communications, Journalism, Information Technology, or related field. 
• Minimum of 3 years of experience as a technical writer, preferably within IT or technology-focused sectors. 
• Proven ability to produce high-quality technical documentation that meets applicable standards and is appropriate for its intended audience. 
• ​​​​​​​Experience with technical writing tools such as MadCap Flare, Adobe RoboHelp, Microsoft Visio, or similar. 

Preferred: 

• Experience working with public health, healthcare, or government IT systems. 
• ​​​Familiarity with software development environments and the Agile methodology. 
• ​​​​​​​Certification from the Society for Technical Communication (STC) or similar credentials. 

Location: 

• This opportunity is remote.