SALES & CUSTOMER SERVICE

Job Title
SALES & CUSTOMER SERVICE
Job ID
27260799
Begin Date
6/13/19
Location
Ann Arbor,  MI
Other Location
Description

We are looking for talented individuals to enhance and develop our status as the industry’s leading merchandiser of stringed instruments! While music experience is a plus, not all of our positions require a musical background. If you are passionate about sales and providing customers with a "wow experience"; if you are motivated, efficient with your time, and a team player.  If you possess excellent communication skills, enjoy a challenge, and appreciate a generous compensation package, then we would love to hear from you. Our SALES & CUSTOMER SERVICE team:

  • Qualify incoming customer call, email or chat to determine opportunity and objective for each
  • Drive sales revenue per supervisor directive to achieve company and department goals
  • Resolve customer issues to meet service objectives as determined by supervisory staff
  • Follow through with associated call, email and chat activity – enter orders, process quotes, reprint invoices, track shipments, issue return authorization, etc.
  • Qualify and close inbound Rental opportunities, process transactions
  • Assist in ongoing Rental activities – contact delinquent customers, inventory maintenance, etc.
  • Participate in seasonal rental events

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