Housing Stabilization Coordinator
- Job Title
- Housing Stabilization Coordinator
- Chicago, IL 60606
- Other Location
The AIDS Foundation of Chicago (AFC) mobilizes communities to create equity and justice for people living with and vulnerable to HIV or chronic conditions. We envision a world in which people living with HIV or chronic conditions will thrive, and there will be no new HIV cases. Our work focuses on advancing health equity, preventing new cases of HIV, serving as a collaboration and knowledge center, being a bold voice for change and strengthening our organizational excellence.
We are seeking for an individual to serve as our Housing Stabilization Coordinator. The Housing Stabilization Coordinator is responsible for supporting the Housing Stabilization Manager and the Director of Housing Stabilization in ensuring that AFC and The Center for Housing and Health is compliant with all funder regulations regarding rental assistance, including proper documentation, accurate client and landlord information, and timely rental payments for HUD CoC programs. The Housing Stabilization Coordinator will be responsible for tracking and processing in-coming HUD CoC program fees as well as managing surplus program fees for incentive programs in collaboration with Housing Stabilization Manager.
Principal functions and responsibilities of this position include the following:
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Rental Payment Processing
- Process rental and utility paperwork for clients in HUD CoC programs (Housing for Health, Chronic Homeless Samaritan, Safe Start) and ensure funder compliance/requirements; verify payments before release;
- Enter rental and utility payments in client tracking database (i.e., Client Track).
Program Coordination and Training
- Refer eligible HUD CoC participants to Emergency Financial Assistance, review requests and process payments in accordance with EFA tracking and processing methods;
- Review supportive housing program client assistance documentation from intensive case managers to ensure they are eligible and complete;
- Provide customer service and clarify HUD CoC policies and procedures at an expert level to the case managers and partner agencies;
- Provide cross training of new staff;
- Co-develop orientation and digital training content, and deliver training.
Program Fee Coordination
- Receive, track and send client program fee contributions to finance for processing monthly;
- Provide ongoing customer service to both case managers and Supportive Housing Program participants (i.e., provide rent receipts, provide past due notices, and provide rent contribution ledgers);
- Review and analyze program fee data in collaboration with Housing Stabilization Manager to implement and execute payment and incentive programs for HUD CoC participants.
Quality Assurance and Data Entry
- Input data into client tracking database (i.e., Client Track); file and archive off-site storage;
- Review and update client files for current supportive housing client assistance information;
- Cross-check enrollment data;
- Assist with reports and data analysis.
- Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, World of Chocolate and others;
- Protect organization's value and manage risk by keeping information confidential;
- Perform other duties as assigned.
Associate’s degree OR 2 or more years of Human Services experience OR 2 or more years of Customer Service experience
1 or more years Human Services experience
1 or more years Case Management experience
1 or more years Homeless Services experience
1 or more years HIV-specific service experience
Knowledge, Skills, and Abilities
Strong attention to detail and the ability to provide efficient, quality service to both internal and external customers.
Solid interpersonal skills along with the ability and willingness to respect and value the differences and perceptions of different groups/individuals.
Knowledge of the causes of homelessness, who it affects, and the factors (e.g., racial inequities, Socio Economic Status) that can contribute to an individual being homeless. This includes the ability to understand the culture of homelessness and engage homeless or formerly homeless populations.
Strong written communication skills along with the ability to use various Microsoft Office and/or database programs in order to perform job duties such as generating basic reports.
Please reference position code PRG HSC 205
Decisions and criteria governing the employment relationship with all employees at AIDS Foundation of Chicago are made in a non-discriminatory manner, without regard to race, ethnicity, creed, religion, color, sex, sexual orientation, gender identity or expression, age, national origin, citizenship status, military service and/or marital status, order of protection status, handicap, disability (including HIV/AIDS status), or any other factor determined to be unlawful by federal, state, or local statutes.