Program Manager (HIV Resource Coordination HUB)
- Job Title
- Program Manager (HIV Resource Coordination HUB)
- Chicago, IL
- Other Location
The AIDS Foundation Chicago (AFC) mobilizes communities to create equity and justice for people living with and vulnerable to HIV or chronic conditions. We envision a world in which people living with HIV or chronic conditions will thrive, and there will be no new HIV cases. Our work focuses on advancing health equity, preventing new cases of HIV, serving as a collaboration and knowledge center, being a bold voice for change and strengthening our organizational excellence.
We are seeking an individual to serve as our Program Manager. The Program Manager serves as the primary AFC contact for the Chicago HIV Services Portfolio’s HIV Resource Coordination HUB. The HUB is an element of the HIV Services Portfolio in the Chicago Eligible Metropolitan Area and is a close collaboration between the AIDS Foundation and the Center on Halsted. The Program Manager will oversee and monitor various aspects of program design and implementation, service provision including the oversight of program resources, the maintenance of a positive working relationship between the collaborating entities, the collaboration with Data Services at AFC and the data collection training.
The Program Manager will provide expert guidance to the collaborating agencies concerning compliance with contractual and statutory requirements. The Program Manager will collaborate and integrate efforts of the HB with both the Care and Housing Departments at AFC. The Program Manager will provide thought leadership for the integration/coordination of HUB services throughout all teams at AFC including Corrections, Housing and others.
Principle functions and responsibilities of this position include the following:
- Assist in developing scopes of service for the HUB and each of its components;
- Work in collaboration with the Center on Halsted to oversee the development of marketing for communities being reached out to the by the HUB;
- Participate in developing HUB policies and procedures that meet the needs of clients, partner agencies, and funders;
- Assist the Quality Assurance and Improvement Specialist in responding to subcontractor’s CaseWorthy questions, providing orientation training and offering technical assistance to subcontractors and care team;
- Facilitate regular meetings to answer questions and provide guidance to Center on Halsted staff, as well as regularly facilitate meetings of AFC HUB Staff;
- Provide programmatic oversight for the COVID-19 Emergency Financial Assistance Program including monitoring spending, monitoring scopes, and outreach for the program;
- Participate and offer thought leadership in the implementation of a client portal in CaseWorthy;
- Assist data services in the implementation and monitoring of the Provider Portal in CaseWorthy and its interaction with the Resource Inventory to assure that the system can facilitate referrals easily;
- Conduct regular meetings with the Population Centered Health Homes that are part of the Chicago HIV Services Portfolio to facilitate referral making in CaseWorthy.
Monitoring, Reporting and Evaluating
- Monitor and document utilization trends of the HIV Resource Coordination HUB program services, compare to scope set and assist AFC’s Program Development team to create responses to any significant variances;
- Collaborate with the Research Evaluation and Data service team to implement and monitor service dashboards as needed
- Participate in the preparation of quarterly written narrative reports to CDPH;
- Participate in the evaluation efforts of CDPH and the HIV Services Portfolio;
- Provide training and support to AFC and Center on Halsted HUB staff in the implementation of HUB services;
- Collaborate with the Quality Assurance and Improvement Specialist to implement regular quality improvement projects.
- Attend and actively participate in required educational programs;
- Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, World of Chocolate, and others;
- Attend and actively participate in required All staff meetings, monthly Care Team meetings, Care/REDS, and other meetings deemed necessary by the Director of Special Projects;
- Update job knowledge by participating in educational opportunities; this includes reading professional publications, maintaining personal network, and participating in professional organizations;
- Protect organization's value and manage risk by keeping information confidential;
- Perform other duties as assigned by supervisor.
Bachelor’s degree in the Human Services field (i.e., Psychology, Sociology, Public Health, Social Work) with 5 or more years of field or supervisory case management experience
PLUS a minimum of 2 years of Program Management experience
2 years’ experience using one or multiple databases housing client-level data (for example, Provide, ClientTrack, Cerner, Centricity)
1 year experience using intermediate Microsoft Office functionality (for example, Excel, Word, Outlook, PowerPoint)
Master’s degree in the Human Services field (i.e., Psychology, Sociology, Public Health, Social Work) with 5 or more years of field or supervisory case management experience
3 or more years of experience using the Provide database
KNOWLEDGE, SKILLS, AND ABILITIES
Strong attention to detail and the ability to provide efficient, quality service to both internal and external customers.
Solid administrative skills and knowledge of Microsoft Excel and/or other database programs.
Solid interpersonal skills along with the ability and willingness to respect and value the differences and perceptions of different groups/individuals.
Strong case management skills and understanding of HIPPA.
Solid adaptability/flexibility and strong time management skills along with problem solving skills and ability to quickly and accurately process multiple types of information and/or perform mutable tasks simultaneously.
Please reference position PRG PM 301
Decisions and criteria governing the employment relationship with all employees at AIDS Foundation of Chicago are made in a non-discriminatory manner, without regard to race, ethnicity, creed, religion, color, sex, sexual orientation, gender identity or expression, age, national origin, citizenship status, military service and/or marital status, order of protection status, handicap, disability (including HIV/AIDS status), or any other factor determined to be unlawful by federal, state, or local statutes.