Senior Housing Supportive Services Specialist
- Job Title
- Senior Housing Supportive Services Specialist
- Chicago, IL 60606
- Other Location
The AIDS Foundation Chicago (AFC) mobilizes communities to create equity and justice for people living with and vulnerable to HIV or chronic conditions. We envision a world in which people living with HIV or chronic conditions will thrive, and there will be no new HIV cases. Our work focuses on advancing health equity, preventing new cases of HIV, serving as a collaboration and knowledge center, being a bold voice for change and strengthening our organizational excellence.
We are seeking an individual to serve as our Senior Housing Supportive Services Specialist. The Senior Housing Supportive Services Specialist will coordinate the AIDS Foundation of Chicago (AFC) supportive housing programs funded by the U.S. Department of Housing and Urban Development (HUD), including HUD’s Housing Opportunities for People with AIDS (HOPWA) programs, state and city government agencies, and private foundations. This position also serves as AFC’s liaison to housing program sub-contracted partner agencies that provide housing and direct services for chronically medically ill (including HIV/AIDS), chronically homeless, and low-income individuals and families. This position also provides guidance and direction to partner agency direct service staff and supervisors about the implementation of the housing program policies and procedures and has shared responsibility for the overall quality of services provided.
Principle functions and responsibilities of this position include the following:
- Provide support to case managers and supervisors at various funded partner agencies to provide high quality services;
- Provide oversight and direction to supervisors and case managers from partner agencies in accordance with supportive housing program policies and procedures;
- Utilize Coordinated Entry System (CES) to track project data and receive project referrals; initiate the referral process to ensure that it is expedited to assess for eligibility, and review and approve eligibility documentation for potential program participants;
- Monitor utilization of support services (i.e., case management services, transportation, furnishings, dental, vision); provide information and reports on a regular basis on program outcomes, service coordination, and service delivery to AFC staff and partner agency program directors;
- Collaborate with SHP Director & SHP Manager to update SHP policies and procedures and to ensure alignment with current program operations and system-level changes;
- Serve as community point of contact and share information for all inquiries about SHP projects;
- Collaborate with AFC’s Senior Quality Specialist; provide ongoing technical assistance to partner agency service providers in use of case management database (i.e., Case Worthy);
- Serve as main point of contact for external stakeholders within the Chicagoland Homeless Services System;
- Lead short-term projects as needed (i.e., system-level changes to policies and procedures).
Quality Assurance and Data Entry
- Ensure accuracy and timeliness of intake data by entering intakes and exits data on all program participants in data tracking systems (i.e., Case Worthy & HMIS);
- Ensure accurate entry of intake & exit information by partner agencies for accurate reporting;
- Communicate with partner agency case managers and supervisors when quality issues arise;
- Maintain compliance with all HMIS Data Standards in accordance with HUD CoC requirements by updating referral status when clients are enrolled; complete housing move-in date and exit assessment within 7 days of discharge;
- Complete monthly reports for assigned programs;
- Participate in annual program partner site visit reviews;
- Support SHP Director and Manager in chart audits for Funders
- In conjunction with Program Development & Senior Quality Specialist, monitor data to ensure programs are meeting quarterly and annual Data Quality Standards and the Annual Data Evaluation Standards to ensure programs are maintaining competitiveness with other city-wide CoC Funded Projects;
- Field participant calls and complaints as necessary.
Meetings and Training Facilitation
- Convene and facilitate System Integration Team (SIT) meetings with partner agency service providers on a monthly basis for multiple housing programs;
- Provide guidance or case consultation as need to partner for the development of client-level interventions;
- Attend all Department & Inter-departmental meetings (i.e., Payment Processing, Public Grants Prep, SHP Team meeting, Quality Assurance Team meeting & All Housing Team);
- Attend and participate in systems-level meetings and workgroups (i.e., Continuum of Care (CoC), Chicago Low Income Trust Fund (CLIHTF), Coordinated Entry System (CES);
- On-board new partner agencies’ case managers and supervisors on Supportive Housing processes, expectations and policies and procedures.
- Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others;
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations;
- Protect organization's value and manage risk by keeping information confidential;
- Perform other duties as assigned.
Bachelor's degree and 2 or more years of Human Services experience
OR 5 or more years Human Services experience
Master’s degree in Psychology, Social Work, Counseling or related field
1 or more years Case Management experience
1 or more years Homeless Services experience
1 or more years HIV-specific service experience
KNOWLEDGE, SKILLS, AND ABILITIES
Strong attention to detail and the ability to provide efficient, quality service to both internal and external customers.
Solid interpersonal skills along with the ability and willingness to respect and value the differences and perceptions of different groups/individuals.
Knowledge of supportive housing programs (affordable housing with support services) for individuals/families confronted with homelessness and who also have very low incomes and/or serious, persistent issues that may include addiction or alcoholism, mental health, HIV/AIDS, diverse disabilities or other serious challenges to a successful life. This includes the ability to implement a Housing First model.
Knowledge of the causes of homelessness, who it affects, and the factors (e.g., racial inequities, Socio Economic Status) that can contribute to an individual being homeless. This includes the ability to understand the culture of homelessness and engage homeless or formerly homeless populations.
Exceptionally verbal and written communication skills as well as the ability to teach and train others in processes and procedures.
Please reference position PRG SHSSS 201
Decisions and criteria governing the employment relationship with all employees at AIDS Foundation of Chicago are made in a non-discriminatory manner, without regard to race, ethnicity, creed, religion, color, sex, sexual orientation, gender identity or expression, age, national origin, citizenship status, military service and/or marital status, order of protection status, handicap, disability (including HIV/AIDS status), or any other factor determined to be unlawful by federal, state, or local statutes.