Pioneer_Valley_Books

Customer Service Representative

Job Title
Customer Service Representative
Job ID
27413026
Location
Northampton,  MA
Other Location
Description

Customer Service Representative

We are in search of an experienced Customer Service Representative to join our team! This position will begin as remote but may transition to an on-site role in the future.

Pioneer Valley Books is a leading publisher of award-winning literacy resources. We are committed to providing quality books for children learning to read and resources that support teachers in their work. Our customers passionately love our products, and our company continues to grow.

We seek an individual experienced in customer service who loves working directly with people over the phone and/or in person. This individual will be committed to building strong and successful business relationships with the teachers, schools, and districts that we serve. 

Key Duties

  • Receive incoming phone calls and handle accordingly (answer questions, assist customers, investigate and resolve customer concerns, etc.)
  • Enter and process orders in an accurate and timely manner
  • Provide quality-assurance follow-up phone calls to customers
  • Provide analytical support to the sales team to help deliver insights for leads and retention
  • Provide occasional support to the production team, including quality-checking catalogs and other marketing/sales documents as needed

Qualifications/Experience

The ideal candidate will possess two or more years of related experience in sales and/or customer service, preferably related to educational products; familiarity with CRM software; proven data-analysis experience; and demonstrably clear written and verbal communication skills. Experience teaching or working in an educational setting is a plus.Must present a positive, willing-to-serve demeanor and have an ability to juggle multiple priorities with ease. This position is full-time, remote at this time, with plans to transition to an on-site role in the future. However, we may consider continuing this role as remote depending on candidate qualifications and ability to effectively work remotely. 

Our offices are located in Northampton, MA. We offer a competitive compensation and benefits package and a small, welcoming, pet-friendly office environment.  If this sounds like your kind of job, we’d like to know! Please respond with a letter of interest and résumé. No phone calls, please. 

Pioneer Valley Books is an Equal Opportunity Employer and values diversity. M/F/D/V/SO

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