Manager of Housing Stabilization
- Job Title
- Manager of Housing Stabilization
- Chicago, IL
- Other Location
The AIDS Foundation Chicago (AFC) mobilizes communities to create equity and justice for people living with and vulnerable to HIV or chronic conditions. We envision a world in which people living with HIV or chronic conditions will thrive, and there will be no new HIV cases. Our work focuses on advancing health equity, preventing new cases of HIV, serving as a collaboration and knowledge center, being a bold voice for change and strengthening our organizational excellence.
We are seeking an individual to serve as our Manager of Housing Stabilization. The Manager of Housing Stabilization is responsible for ensuring that AFC and The Center for Housing and Health is compliant with all funder regulations regarding rental assistance, including proper documentation, accurate client and landlord information, and timely rental payments. The Manger of Housing Stabilization will be responsible for managing both out- going rental payments and in-coming client rent contribution payments, this will include customer support for both landlords and Supportive Housing Program (SHP) clients.
Principle functions and responsibilities of this position include the following:
- Support and manage Rental Assistance Programs through direct supervision of housing payment processing staff;
- Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff; create scheduling and job assignments; manage performance and, complete and communicate performance evaluations; and recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures;
- Address unresolved concerns from landlords and partner agencies regarding payment status;
- Manage and monitor direct client rent contributions for SHP projects;
- Design and manage a system to ensure efficient and full rent contributions by clients in SHP projects; Develop standard communication mechanisms with partner agency staff around the direct client contributions;
- Provide ongoing customer service to both case managers and Supportive Housing Program participants (i.e., provide rent receipts, provide past due notices, and provide rent contribution ledgers).
Rental Payment Processing
- Oversee rental payment processing;
- Lead and process rental and utility paperwork for clients in assigned programs (i.e., LTRS, RCN, HHIL, RHHP, CHHP, Youth Program, Chronic Homeless Samaritan Program , Safe Start, CHH) and ensure funder compliance/requirements; verify payments before release;
- Manage and process recurring and new Supportive Housing Program check run; prepare and submit required rent requests and spreadsheet for the Finance department;
- Manage Supportive Housing and Emergency Financial Assistance Programs’ rent check mailings including: ensuring accuracy of check request, coordinating the preparation of outgoing rental payments;
- Provide technical assistance to all Supportive Housing Programs for AFC and The Center for Housing and Health case managers.
Client Contribution Processing
- Develop and administer client rent contribution tracking system;
- Receive, track and send client rent contributions to Finance for processing;
- Liaise with finance department to ensure accuracy and timeliness of rental and utility payments;
- Attend housing public grants and other relevant meetings related to budget management.
Program Coordinator and Training
- Review requests for emergency housing and utility assistance and process paperwork for assistance;
- Review supportive housing program client assistance documentation from intensive case managers to ensure they are eligible and complete;
- Provide customer service and clarify policies and procedures to the case managers and partner agencies;
- Provide cross training of new staff;
- Develop policies and procedures related to rental payment processing and client contribution processing;
- Develop orientation and training content, facilitate orientation of new case managers, and deliver training.
Quality Assurance and Data Entry
- Input data into client tracking database (i.e., Client Track); file and archive off-site storage;
- Review and update client files for current supportive housing client assistance information;
- Cross-check enrollment data;
- Assist with reports and data analysis.
- Maintain program compliance with updated HUD and HOPWA regulations and standard operating procedures;
- Attend relevant CoC trainings and webinars;
- Create and update rental payment processing SOPs.
- Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, World of Chocolate and others;
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations;
- Protect organization's value and manage risk by keeping information confidential;
- Perform other duties as assigned.
Bachelor’s degree OR 4 or more years of Human Services experience OR 4 or more years of Customer Service experience
1 year experience using intermediate Microsoft Office functionality (for example, Excel, Word, Outlook, PowerPoint)
1 or more years Property Management experience
1 or more years Human Services experience
1 or more years Case Management experience
1 or more years Homeless Services experience
1 or more years HIV-specific service experience
KNOWLEDGE, SKILLS, AND ABILITIES
Strong attention to detail and the ability to provide efficient, quality service to both internal and external customers.
Solid administrative skills and knowledge of Microsoft Excel and/or other database programs.
Solid interpersonal skills along with the ability and willingness to respect and value the differences and perceptions of different groups/individuals.
Strong case management skills and understanding of HIPPA.
Solid adaptability/flexibility and strong time management skills along with problem solving skills and ability to quickly and accurately process multiple types of information and/or perform mutable tasks simultaneously.
Strong knowledge of supervisory methods and practices, and the ability to provide supervision to others in addition to performance management.
Please reference position PRG MHS 401
Decisions and criteria governing the employment relationship with all employees at AIDS Foundation of Chicago are made in a non-discriminatory manner, without regard to race, ethnicity, creed, religion, color, sex, sexual orientation, gender identity or expression, age, national origin, citizenship status, military service and/or marital status, order of protection status, handicap, disability (including HIV/AIDS status), or any other factor determined to be unlawful by federal, state, or local statutes.