Housing Supportive Services Specialist
- Job Title
- Housing Supportive Services Specialist
- Chicago, IL
- Other Location
The AIDS Foundation of Chicago (AFC) mobilizes communities to create equity and justice for people living with and vulnerable to HIV or chronic conditions. We envision a world in which people living with HIV or chronic conditions will thrive, and there will be no new HIV cases. Our work focuses on advancing health equity, preventing new cases of HIV, serving as a collaboration and knowledge center, being a bold voice for change and strengthening our organizational excellence.
We are seeking for an individual to serve as our Housing Supportive Services Specialist. The Housing Supportive Services Specialist will coordinate the Rapid Rehousing Bridge Program and Coordinate Outreach for homeless individuals. This position will offer direction to outreach workers, system navigators, intensive case managers, and supervisors about the implementation of the project’s policies and procedures, and will have shared responsibility for the overall quality of services provided. The position will also be responsible for monitoring the housing stability and other outcomes for program participants. The Center for Housing and Health is a supporting organization of the AIDS Foundation Chicago.
Principal functions and responsibilities of this position include the following:
Program Coordination: Outreach and Rapid Rehousing
- Serve as the first point of contact for all inquiries about the street/shelter outreach programs through DFSS system outreach coordination and Rapid Re-housing;
- Serve as a liaison to CRS/HMIS housing agencies requesting outreach assistance with their participants who are difficult to locate or engage;
- Direct outreach providers to consent and assess households;
- Connect outreach staff with Diversion candidates;
- Responsible for overall project goals and objectives; compile necessary reporting data;
- Ensure proper documentation and forms are received from partner agency frontline staff;
- Make recommendations based on federal, state, and local policies and procedures for Center programs;
- Implement program policies and procedures and follow applicable funder regulations;
- Process program documentation (i.e., Assessment, Eligibility and Leasing Documents);
- Work with partner agency leadership on overall project goals and objectives;
- Coordinate between permanent housing case manager and the rapid rehousing case manager, share information, and ensure case managers complete documentation;
- Process monthly rental request payments;
- Manage all client files and serve as liaison for audits with funding agencies;
- Collaborate with research and evaluation partners or sub-contractors on matters relating to the project.
Quality Assurance and Data Entry
- Enter data in client data tracking systems (i.e., CaseWorthy, HMIS);
- Monitor data for quality control, run reports, and correct missing or incorrect data on quarterly HMIS reports;
- Monitor agency-level compliance with reporting (i.e., HMIS, DFSS);
- Oversee at least one Countywide Outreach Conference/Training per year; identify and select topics and presenters; plan conference schedule and logistics;
- Participate in the development of homeless services systems to represent mobile street outreach;
- Provide ongoing technical assistance to partner agency service providers in use of case management database (i.e., HMIS).
Meetings and Training Facilitation
- Prepare, coordinate, and facilitate program meetings (i.e., System Integration Team (SIT), Housing Navigation) and other related partner agency meetings with partner agency staff;
- Hold monthly meetings with partner agencies to review cases and discuss program outcomes;
- Participate in monthly citywide Rapid Re-housing Program meeting;
- Convene and facilitate meetings and trainings with outreach workers, supervisors, and project partners.
- Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others;
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations;
- Protect organization's value and manage risk by keeping information confidential;
- Perform other duties as assigned.
Associates Degree and 2 or more years of Human Services experience
OR 4 or more years Human Services experience
Bachelor’s degree in Psychology, Social Work, Counseling or related field
1 or more years Case Management experience
1 or more years Homeless Services experience
Knowledge, Skills, and Abilities
Exceptionally strong written and verbal communication skills, coupled with presentation skills.
Strong attention to detail and the ability to manage multiple projects, establish workload priorities, and meet deadlines.
Solid interpersonal skills along with the ability and willingness to respect and value the differences and perceptions of different groups/individuals.
Knowledge of the causes of homelessness, who it affects, and the factors (e.g., racial inequities, Socio Economic Status) that can contribute to an individual being homeless.
Strong knowledge of supportive housing programs (affordable housing with support services) for individuals/families confronted with homelessness and who also have very low incomes and/or serious, persistent issues that may include addiction or alcoholism, mental health, HIV/AIDS, diverse disabilities or other serious challenges to a successful life. This includes the ability to implement a Housing First model.
Please reference position code CHH HSSS 403
Decisions and criteria governing the employment relationship with all employees at AIDS Foundation of Chicago are made in a non-discriminatory manner, without regard to race, ethnicity, creed, religion, color, sex, sexual orientation, gender identity or expression, age, national origin, citizenship status, military service and/or marital status, order of protection status, handicap, disability (including HIV/AIDS status), or any other factor determined to be unlawful by federal, state, or local statutes.