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    <title>Archtop Fiber, LLC. Jobs</title>
    <link>http://j.brt.mv/CompanyPortal.do?companyGK=56134&amp;portalGK=47875</link>
    <description><![CDATA[Job Postings available for application.]]></description>
    <language>en-us</language>
    <pubDate>Sun, 12 Jul 2026 04:50:40 EDT</pubDate>
    <lastBuildDate>Sun, 12 Jul 2026 04:50:40 EDT</lastBuildDate>
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    <item>
      <title><![CDATA[Customer Experience Supervisor - Inside Sales - Kingston, NY]]></title>
      <link>http://j.brt.mv/jb.do?reqGK=27779899&amp;companyGK=56134&amp;portalGK=47875</link>
      <guid>91b95247-3bba-4288-948e-1784091c30ad</guid>
      <description><![CDATA[At Archtop Fiber, our mission is to be the true fiber of your community! We believe in the power of local connectivity and dedication to bridging the digital divide in rural and suburban cities across the Hudson Valley and beyond. We have seen how larger cities often receive priority for broadband infrastructure upgrades, leaving smaller communities underserved. That&rsquo;s why we prioritize serving &ldquo;Main Street&rdquo; communities by investing up to $350 million in private funding to build over 2,500 miles of fiber-optic infrastructure. 


Position Overview

Archtop Fiber is seeking an experienced and results-driven Customer Experience Supervisor &ndash; Inside Sales to lead our Kingston-based Customer Experience team. This on-site leadership role is responsible for supervising a team of Customer Experience Representatives, driving sales performance, ensuring exceptional customer experiences, and supporting the achievement of company growth objectives.
The ideal candidate is a hands-on leader who thrives in a fast-paced environment, excels at coaching and developing employees, and is passionate about delivering outstanding customer service while maximizing sales opportunities. This role oversees daily operations, monitors team performance, identifies opportunities for improvement, and fosters a high-performance culture focused on customer satisfaction, revenue growth, and employee engagement.

Job Responsibilities 

         Supervise, coach, and develop a team of Customer Experience Representatives responsible for inbound sales, customer support, retention, and service-related inquiries
         Drive team performance to meet and exceed sales, retention, customer satisfaction, productivity, and quality goals
         Monitor daily calls, chats, and customer interaction activity to ensure service excellence and sales effectiveness
         Conduct regular coaching sessions and development planning with team members
         Provide real-time support and guidance for escalated customer concerns, complex sales opportunities, and retention situations
         Analyze team and individual performance metrics, identify trends, and implement action plans to improve results
         Ensure consistent execution of sales strategies, promotions, referral programs, and customer retention initiatives
         Partner with leadership to develop and implement processes that improve operational efficiency and customer experience
         Ensure accurate documentation of customer interactions, sales activities, and follow-up actions within company systems
         Collaborate with Marketing, Operations, and other departments to support customer acquisition and retention efforts
         Lead team meetings, training sessions, and performance discussions to communicate goals, initiatives, and best practices
         Serve as a role model by demonstrating exceptional customer service, professionalism, and sales leadership
         Maintain a strong understanding of Archtop Fiber products, services, promotions, and competitive positioning]]></description>
      <pubDate>Mon, 22 Jun 2026 00:00:00 EDT</pubDate>
    </item>
    <item>
      <title><![CDATA[Community Ambassador (Summer/Temporary) - Kingston, NY]]></title>
      <link>http://j.brt.mv/jb.do?reqGK=27779892&amp;companyGK=56134&amp;portalGK=47875</link>
      <guid>5db142d2-68f8-4fdf-a97d-6165c9c25499</guid>
      <description><![CDATA[At Archtop Fiber, our mission is to be the fiber that connects the community. We believe in the power of local connectivity and dedication to bridging the digital divide in rural and suburban cities across the Hudson Valley and beyond. We have seen how larger cities often receive priority for broadband infrastructure upgrades, leaving smaller communities unserved or underserved. That&rsquo;s why we prioritize serving Main Street by investing up to $350 million in private funding to build more than 2,500 miles of fiber-optic infrastructure. 


Job Responsibilities


Archtop Fiber is expanding across the Hudson Valley and Capital Region, bringing fast, reliable fiber internet to local communities. We're looking for energetic, dependable team members to help keep residents informed as construction moves through their neighborhoods this summer. As a Summer Community Ambassador, you'll be out in the community helping residents stay informed about upcoming fiber construction and service availability.



Place door tags and informational materials at homes and apartment communities
Share information about Archtop Fiber and upcoming construction activity
Serve as a friendly, professional representative of Archtop Fiber in the community
Record completed locations and activity using a company-provided mobile device
Collect residents&rsquo; questions, concerns, or requests and connect them with the appropriate Archtop Fiber team for follow-up
Provide feedback from the field to help improve the customer experience
Walk neighborhoods and work outdoors throughout your assigned territory]]></description>
      <pubDate>Mon, 22 Jun 2026 00:00:00 EDT</pubDate>
    </item>
    <item>
      <title><![CDATA[Fiber Technician - Kingston, NY]]></title>
      <link>http://j.brt.mv/jb.do?reqGK=27779890&amp;companyGK=56134&amp;portalGK=47875</link>
      <guid>575858fa-d283-4227-ba97-f76ac8d415ef</guid>
      <description><![CDATA[At Archtop Fiber, our mission is to be the true fiber of your community. We believe in the power of local connectivity and dedication to bridging the digital divide in rural and suburban cities across the Hudson Valley and beyond. We have seen how larger cities often receive priority for broadband infrastructure upgrades, leaving smaller communities underserved. That&rsquo;s why we prioritize serving &ldquo;Main Street&rdquo; communities by investing up to $350 million in private funding to build over 2,500 miles of fiber-optic infrastructure.  

Position Overview

Archtop Fiber is seeking Field Technicians to join our growing team. Field Technicians will have a primary focus of supporting the installation and ongoing service support for residential and commercial customers throughout the communities we serve. Committed to providing the highest quality service, the Field Technician role performs all required work in the construction, maintenance, operation, installation and servicing of fiber broadband and telephone services.

        Job Responsibilities

Perform installations and changes of service, while adhering to all applicable guidelines, requirements, and safety protocols to provide outstanding customer experience. 
Troubleshoot and solve customer inquiries and concerns to ensure products and services are working properly to drive a positive customer experience.
Communicates, engages, and provides customers with education on products and services.
Maintain excellent customer rapport by listening to and resolving concerns and answering questions. 
Interfaces with customers to further analyze installation and repair issues. Responds and provides follow-up. 
Maintains proper equipment and inventory to be prepared to perform required duties. 
Drives company vehicles in performance of duties in a safe and responsible manner with appropriate state licensing requirements while working and traveling in inclement weather. 
Training will be provided in the areas of safety, company specific training, installation, and troubleshooting. Additional training will take place as needed. 
Regular, consistent, and punctual attendance. 
Normal work shifts may include weekends
Must be available to work overtime, evenings and holidays as necessary.]]></description>
      <pubDate>Mon, 22 Jun 2026 00:00:00 EDT</pubDate>
    </item>
    <item>
      <title><![CDATA[Customer Service Representative - WARWICK, NY]]></title>
      <link>http://j.brt.mv/jb.do?reqGK=27779898&amp;companyGK=56134&amp;portalGK=47875</link>
      <guid>cc307582-6d71-4f76-8045-b39e432ab35b</guid>
      <description><![CDATA[At Archtop Fiber, our mission is to be the true fiber of your community! We believe in the power of local connectivity and dedication to bridging the digital divide in rural and suburban cities across the Hudson Valley and beyond. We have seen how larger cities often receive priority for broadband infrastructure upgrades, leaving smaller communities underserved. That&rsquo;s why we prioritize serving &ldquo;Main Street&rdquo; communities by investing up to $350 million in private funding to build over 2,500 miles of fiber-optic infrastructure. 


Job Responsibilities



     Prepare, review and process applications for service and service orders for WVT and subsidiaries.
     Answer inbound calls in a timely, professional, and friendly manner 
     Schedule and manage installation appointments and updates 
     Convert inbound inquiries into new customer activations 
     Upsell or cross-sell fiber internet services and bundles to current customers 
     Accurately document all customer interactions and next steps in internal systems 
     Receives, records, and distributes trouble reports or service orders to crews based on customer request/need.
     Update, Manage, and Maintain customer records as applicable.
     Follow up with customers to ensure satisfaction.
     Have complete understanding of billing systems and procedures.
     Answer customer questions and complaints.
     Assist Customers with payments.
     Assist walk-in Lobby Customers.
     Assist manager to study and standardize procedures to improve efficiency of department processes.
     Assist in the cross training of duties and responsibilities.
     Regular attendance is essential in this position.
     Adhere to company safety regulations.]]></description>
      <pubDate>Mon, 22 Jun 2026 00:00:00 EDT</pubDate>
    </item>
    <item>
      <title><![CDATA[Technical Support Representative II - Kingston, NY]]></title>
      <link>http://j.brt.mv/jb.do?reqGK=27779888&amp;companyGK=56134&amp;portalGK=47875</link>
      <guid>267f4250-a4c3-42a7-9972-789eefdc434b</guid>
      <description><![CDATA[At Archtop Fiber, our mission is to be the fiber that connects the community. We believe in the power of local connectivity and dedication to bridging the digital divide in rural and suburban cities across the Hudson Valley and beyond. We have seen how larger cities often receive priority for broadband infrastructure upgrades, leaving smaller communities unserved or underserved. That&rsquo;s why we prioritize serving Main Street by investing up to $350 million in private funding to build more than 2,500 miles of fiber-optic infrastructure. 


Position Overview

We&rsquo;re looking for a motivated and inspiring Technical Support Specialist to join our customer-facing team in Kingston. This role is interesting because you have a passion for technology and are the go-to person in your household for solving tech issues and you enjoy being a trusted resource, someone who can answer questions and guide others through solutions with empathy and patience.

Job Responsibilities



Support customers&rsquo; technical needs during onboarding and post-installation.
Responsible for creating training materials and job aids to promote knowledge sharing amongst the team.
Contribute to the development and ongoing maintenance of a customer-facing knowledge base.
Provide expert technical support for residential and business customers.
Deliver exceptional customer service across all channels including phone, chat, email, and/or social media.
Own and manage escalations through to resolution ensuring customer satisfaction
Support field technicians remotely to ensure smooth and successful customer installations.
Participate in user testing for system updates and promote self-service tools to customers.
Maintain regular, punctual attendance and perform other duties as assigned.
Participate in an on-call rotation schedule.]]></description>
      <pubDate>Fri, 23 Jan 2026 00:00:00 EST</pubDate>
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