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Senior AV/Telecom Engineer – Help Desk Support

Job Title
Senior AV/Telecom Engineer – Help Desk Support
Job ID
Fort Belvoir,  VA 22060
Other Location
Senior AV/Telecom Engineer – Help Desk Support
Primary Site – Fort Belvoir

The Engineer will provide design, planning, acquisition support, configuration, installation and on-site maintenance of all A/V and Telco components.

A/V responsibilities (Primary function):
  • Provide support for A/V equipment in 3 Buildings over 2 geographically separated sites. 
  • Responsible for A/V and Telco inventory, tracking, and repair of all the equipment.
  • Creating and updating drawings, providing documentation of all installed systems and modification as needed.
  • Creating and updating day to day operational checks to ensure system uptime.
  • Design new A/V solutions when required by the customer and provide recommendations for items to be purchased.
  • Must be able to work closely with network administrator to achieve common goals.
Telco responsibilities (Secondary function):
  • Must be able to monitor and troubleshoot service demarcation points, equipment status, system alerts, and user’s service requests; provide status, document support problems, and conduct repair or replacement actions. 
  • Proficiently configure, operate, upgrade and ensure maintenance of voicemail systems and Voice over Internet Protocol (VoIP) equipment. 
  • Perform routine system configuration changes such as add, move, and change station numbers, assign class of restriction/class of service privileges, install both digital and analog telephone sets, change auto attendant menus, add and delete voice mail boxes, and reset alarms. 
  • Perform cross connects, cable installation, and similar wiring tasks related to installing and moving equipment. Train users on system features and desk-set telephone and console operation.
  • Conduct first tier isolation of problems to particular components, make on-the-spot substitutions of failed items with in-stock spares, and arrange further fault isolation and repair or replacement of failed equipment with outside vendors. 
  • Document the system configuration and wiring layout, including incoming trunk lines.

Help Desk Support:
  • Assist with help desk ticket management, ensuring tickets are opened and resolved per the service level agreement (SLA)

Equipment and software in use:
  • AMX Touch panels and programming
  • Projectors
  • RS-232 Audio Switching equipment
  • RS-232 Video Switching Equipment
  • Various PTZ and fixed Camera models
  • Audio amps and speakers
  • Amplified microphone systems including: microphone, pre-amplifier, compressor, and distribution system.
  • Fiber Optic interconnecting cables
  • Analog and Digital phones
  • Encryption devices STE’s and OMNI’s

Must Have:
  • 5-10 years’ experience in the AV industry
  • Solid audio engineering background
  • Have a current Secret Clearance and be eligible for a TS/SCI
  • Be able to install equipment, pull cable, label and terminate various low voltage cable types
  • Have experience with automated touch panels and their software
  • Security+ Certification
  • Network+ CE Certification​​​

EEO Statement

The Ventura Group, Inc. does not discriminate in employment on the basis of race, color, religion, national origin or sex (including pregnancy and gender identity), sexual orientation, marital status, disability, genetic information, age, military service, or other non-merit factor.

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