Director, Product Development - Digital Checkout

Job Title
Director, Product Development - Digital Checkout
Job ID
New York,  NY 10285
Other Location


  • Define the product vision and strategy for Click to Pay to ensure we are meeting Merchants’ needs, delivering a convenient and secure payment option for Cardmembers, and driving online spend for the firm
  • Identify opportunities to leverage Click to Pay capabilities to deliver new use cases outside of the traditional ecommerce checkout experience.
  • Own, update, and prioritize the product roadmap including new capabilities, features, enhanced services, expanded markets, product integrations, updates to specifications, decommission of products, etc.
  • Evaluate market trends, competitive landscape, and customer feedback to identify opportunities to further enhance the product value proposition.
  • Develop robust business cases to support prioritization of roadmap items.
  • Collaborate with Delivery and Technology teams to manage, groom, prioritize, and execute on the Click to Pay product backlog in an agile environment.
  • Participate in industry forums (e.g., EMVCo, W3C) to shape and drive payment standards for digital commerce.
  • Drive the user experience strategy to ensure a seamless, intuitive, and convenient user journey for Cardmembers.
  • Collect and synthesize product data to drive actionable insights and steer the product strategy.
  • Collaborate with the Network Distribution Strategy team to drive forward the go to market and distribution plans for Click to Pay including the articulation of the value proposition, marketing strategy, and ongoing metrics to measure product benefits.
  • Partner with key stakeholders across the enterprise to drive distribution and adoption of Click to Pay.
  • Engage with and influence internal business unit leaders and partners to understand Merchant and Cardmember feedback, collaborate on new/relevant product concepts, and co-develop solutions to ultimately drive spend.
Minimum Qualifications


  • Relevant experience: 7 years’ minimum experience in agile Product Management and/or Product Development in the payments industry.
  • Execution focus: Proven track record of coordinating between Business, Delivery, and Technology teams to define, prioritize, and deliver on a product roadmap.
  • Passion for payments and innovation: Passion to drive delivery in a fast-moving and innovative environment. Knowledge of payments industry and emerging trends.
  • Strategic thought leadership: Ability to synthesize and translate market and industry trends into opportunities to drive digital spend and further enhance our customer offering.
  • Leadership experience: Experience leading and cultivating high-performing product team and managing cross-functional teams to deliver large scale product enhancements and launches.
  • Intellectual curiosity: High-intellectual curiosity, out-of-the-box, creative & critical thinker with experience in complex problem solving and strategic thought leadership.
  • Entrepreneurial spirit: Ability to mobilize and lead cross-functional team collaboration to achieve results in a fast paced, multi-partner environment with constant change. Demonstrated track record for delivering results in complex and highly-matrixed organizations.
  • Highly collaborative: Ability to collaborate with and build strong relationships with internal and external stakeholders to deliver value beyond traditional means.
  • Effective communicator and influencer: Ability to influence key partners and executive stakeholders. Excellent communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience.

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