Careers | The Ventura Group


Desktop Support/Service Desk Technician

Job Title
Desktop Support/Service Desk Technician
Job ID
Washington D.C.,  DC 20037
Other Location
Knowledge and Skills
•    User Account Management
•    Troubleshoot Workstations
•    Install Hardware and Software
•    Configure workstation Operating Systems
•    Update Workstations with Up-to-Date Configurations and Security Regulations
•    Configure and troubleshoot Workstation Peripherals
•    Handle Service Desk requests by Telephone, Heat Ticketing System or Walk-In
•    Track Ticket Status from Start to Resolution
•    Communicate Ticket Issues to User and Service Desk Supervisor
•    Assist with Creation of:
o    Knowledge Base Articles and Checklists
o    Service Level Agreements (SLAs)
o    Standard Operating Procedures (SOPs)
o    End-User Training
Required Qualifications:
•    Some Experience with Heat Ticketing System
•    One year or more of IT Help Desk or Service Desk Experience

•    Public Trust preferred
•    Experience with Windows Operating System Deployment
•    Able to Commute and Work on-site in DC
•    Monday - Friday Dayshift
•    Must Pass Background Check and Drug Screen


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