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Senior AV/Telecom Engineer

Job Title
Senior AV/Telecom Engineer
Job ID
27667296
Location
Ft. Belvoir,  VA 22060
Other Location
Description
Senior AV/Telecom Engineer – Help Desk Support
Primary Site – Fort Belvoir
The Engineer will provide design, planning, acquisition support, configuration, installation and on-site maintenance of all A/V and Telco components.
A/V responsibilities (Primary function):
•    Provide support for A/V equipment in 3 Buildings over 2 geographically separated sites.  
•    Responsible for A/V and Telco inventory, tracking, and repair of all the equipment.
•    Creating and updating drawings, providing documentation of all installed systems and modification as needed.
•    Creating and updating day to day operational checks to ensure system uptime.
•    Design new A/V solutions when required by the customer and provide recommendations for items to be purchased.
•    Must be able to work closely with network administrator to achieve common goals.
Telco responsibilities (Secondary function):
•    Must be able to monitor and troubleshoot service demarcation points, equipment status, system alerts, and user’s service requests; provide status, document support problems, and conduct repair or replacement actions.  
•    Proficiently configure, operate, upgrade and ensure maintenance of voicemail systems and Voice over Internet Protocol (VoIP) equipment.  
•    Perform routine system configuration changes such as add, move, and change station numbers, assign class of restriction/class of service privileges, install both digital and analog telephone sets, change auto attendant menus, add and delete voice mail boxes, and reset alarms.  
•    Perform cross connects, cable installation, and similar wiring tasks related to installing and moving equipment. Train users on system features and desk-set telephone and console operation.
•    Conduct first tier isolation of problems to particular components, make on-the-spot substitutions of failed items with in-stock spares, and arrange further fault isolation and repair or replacement of failed equipment with outside vendors.  
•    Document the system configuration and wiring layout, including incoming trunk lines.

Help Desk Support:
•    Assist with help desk ticket management, ensuring tickets are opened and resolved per the service level agreement (SLA)

Equipment and software in use:
•    AMX Touch panels and programming
•    Projectors
•    RS-232 Audio Switching equipment
•    RS-232 Video Switching Equipment
•    Various PTZ and fixed Camera models
•    Audio amps and speakers
•    Amplified microphone systems including: microphone, pre-amplifier, compressor, and distribution system.
•    Fiber Optic interconnecting cables
•    Analog and Digital phones
•    Encryption devices STE’s and OMNI’s

Must Have:
•    5-10 years’ experience in the AV industry
•    Solid audio engineering background
•    Have a current Secret Clearance and be eligible for a TS/SCI
•    Be able to install equipment, pull cable, label and terminate various low voltage cable types
•    Have experience with automated touch panels and their software
•    Security+ Certification
•    Network+ CE Certification

 

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