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Advanced Technical Support Engineer (SQL & .Net Experience would be nice to have) (100% Remote)

Job Title
Advanced Technical Support Engineer (SQL & .Net Experience would be nice to have) (100% Remote)
Job ID
Work From Home
Work Remote
Work Hybrid
Lenexa,  KS 66214-1603
Other Location
Advanced Technical Support Engineer (SQL & .Net Experience would be nice to have)

United States (100% Remote)

$70,000/yr. - $80,000/yr. – Full-time Senior Level

Our History:
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies, to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record

Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project based work.


Description & Requirements

Our client delivers technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members.  Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.

We are currently seeking an experienced Technical Support Engineer to join the Production Support Team. We’re seeking someone who is an excellent team player, has strong customer-facing skills, and excellent troubleshooting skills.

This position can be worked remotely within the United States.

What you’ll be responsible for:
  • Interacts with product support personnel, and potentially the customer, when the customer’s problem cannot be resolved directly by first-level resources.
  • Provides technical assistance to customers.  Provides support to customers/users if product issues are encountered.  Analyzes the problem as described by the customer and determines the best course of action.
  • Interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background.
  • Includes all appropriate departments to facilitate a successful resolution to any client issues.
  •  Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.  Creates defect records on all reported issues with supporting files and examples for the engineering team to create code fixes.
  • May prepare test environment when necessary to simulate, document or recreate errors or problems reported by customer to determine appropriate action.  May prepare test environment and test new enhancements or other internal quality testing.
  • Writes and creates scripts and tools.
  • Documents job related procedures.
  • Provides mentoring/training to less experienced peers.
  • Maintains familiarity with company products by attending training classes, observing experienced support personnel, reading software documentation, and participating in on-line training programs.
  • May be involved in customer installations, upgrades, and training.
  • May perform other job duties as assigned. 

What you’ll need to have:
  • Minimum of 4 years of experience in troubleshooting and resolving customer facing application issues.
  • Must be able to do an on-call rotation.

What would be nice for you to have:                                                         
  • Bachelor’s degree preferred.
  • Experience with payments.
  • Previous experience with Microsoft SQL queries.
  • .Net coding experience.
  • Able to provide outstanding customer service to our clients.
  • Able to develop, design, and document job related procedures.
  • Strong communication, interpersonal, and analytical skills.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with our mission and can contribute to our company in a variety of ways. 


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