Director of Operations

Job Title
Director of Operations
Job ID
Director of Operations

We are working with an early-stage food-tech startup empowering their customers to get and stay healthy while improving the sustainability of our food system. This company delivers delicious, organic, healthy, plant-forward meals, cold-pressed juices, and snacks to customers on the West Coast who want to put their nutrition on autopilot. Their focus is on the health and happiness of their customers. The company aims to build a business that lasts for decades, taking a long-term approach over easy, short-term wins.

Reporting directly to the Chief Manufacturing & Innovation Officer, the Director of Operations’ primary responsibilities include the daily management and coordination of plant and fulfillment operations while ensuring profitability of operations and compliance with all labor, safety, environmental and corporate policies, and regulations. This position oversees all activities related to plant operations, namely: food prep, cook, production (plate and pack operations), warehouse, and sanitation This individual will be responsible for product quality, labor efficiency, ingredient costs, food safety, workplace safety, regulatory compliance, and employee development. 

Location: Burlington, New Jersey

Job Responsibilities:
  • Lead, supervise, and monitor the execution of all plant production activities, including receiving, prep, cook, plate, pack, and warehouse operations, to ensure the safe and efficient operation of people, equipment, and facilities
  • Plan, organize, implement, and monitor work schedules and external suppliers consistent with plant needs, production volume, and growth forecasts
  • Work with the Chief Manufacturing & Innovation Officer to devise the annual plan and budget based on company goals and objectives
  • Define OKRs and strategic plan for critical initiatives, including the setting of meaningful metrics (COGS drivers, efficiency, waste, etc) for reporting, meeting operational and financial goals, and communicating goals and progress against them to the team
  • Rigorously measure operational metrics and KPIs and build a data-driven culture of high performance, accountability, quality, and food/workplace safety in operations
  • Lead a diverse supervisory and management team, creating top-down transparency, alignment, and accountability by regularly sharing goals, vision, and progress, holding appropriate training, communicating clear objectives and expectations, and providing appropriate coaching, mentorship, and feedback along the way
  • Ensure effective preventive maintenance and repair of all material handling systems and equipment to minimize downtime
  • Analyze problems in the production chain, identify their root cause, and establish procedures to reduce or eliminate them
  • Ensure production schedules are met in a timely, efficient, and safe manner
  • Ensure that Health and Safety requirements are being met by supporting and participating in regular Health & Safety meetings
  • Provide support to internal and external audits; assist the QA Director in ensuring proper team member training, compliance, and enforcement of all company policies including food safety, GMPs, SOPs, SSOPs, HACCP, and all local, state, and federal laws
  • Travel frequently to distribution centers and cross-dock locations throughout the East Coast; be a visible leader and the personification of our Core Values for our teams in all geographies
  • Ensure compliance with Company policies, as well as all Federal, State, and Local Employment laws and OSHA regulations

Required Skills/Qualifications:  
  • 10+ years in manufacturing operations, with 7+ years or more in food manufacturing (preferably fresh/ perishables)
  • 7+ years of people/team management experience, with demonstrated experience leading large teams (200+)
  • Bachelor's Degree preferred (i.e. Business, Industrial Management, Engineering, Food Science, Management, Operations)
  • Strong leadership skills. Ability to motivate, assess and develop employee skills, provide support, communication, direction, and feedback (positive and negative) to direct reports and employees at all levels of the organization
  • A proven track record of building new systems and scaling for rapid growth. Ensuring the right people are in the right seats, the right processes and training are in place, and the right equipment and tools have landed. 
  • Excellent planning and organizational skills, with the ability to balance production and maintenance needs
  • Strong understanding of budgeting/expense management with a basic knowledge of financial and accounting practices
  • General understanding of safety systems and enforcement of safety rules and policies
  • Ability to set, work towards, and achieve aggressive COGS driver and KPI goals
  • Proven track record of continuous improvement successes and efficiencies, familiar with LEAN manufacturing principles including 5-S, Kaizen, Six Sigma, and Root Cause Analysis
  • Tech savviness; comfort with data analysis and proficiency in Excel / Google Sheets
  • Strong knowledge of OSHA/HACCP/GMP/SSOP/FDA/3rd party GSF/Food Safety with experience in the SQF or BRC certification journey


Option 1: Create a New Profile