View Open Roles
Find Your Next Great Role
Explore open positions with NextDeavor and our client partners.
Customer Care Analyst
- Job Title
- Customer Care Analyst
- Job ID
- 27696327
- Work Hybrid
- Yes
- Location
- Pleasanton, CA, 94588 Hybrid
- Other Location
- 6110 Stoneridge Mall Road
- Description
-
Customer Care Analyst
6+ Months W2 or C2C Contract
Pleasanton, CA (Hybrid)
What you'll do:- Provide assistance to customers to help them overcome issues related to products or services provided by the company.
- Work with technical inquiries and help customers to overcome these difficulties.
- Guide customers through self-help methods with the aid of resources and documentation. When protocol has been followed and the issue cannot be resolved, the analyst may need to find an alternative solution.
- Monitor, document, and follow-up on these processes to ensure that customers are satisfied.
- Patience is important in this position, as customers sometimes frustrated with the problems they are facing, and it may be necessary to communicate with customers by phone, chat, or e-mail, and sometimes a combination of these.
What you'll need:- 0-5 years of operations or applicable experience.
Pay Range:
$29.79 - $37.24 / HR
- Pay Range
- $29.79 Hourly to $37.24 Hourly
