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Customer Care Analyst

Job Title
Customer Care Analyst
Job ID
Work Hybrid
Pleasanton,  CA 94588
Other Location
6110 Stoneridge Mall Road
Customer Care Analyst
6+ Months W2 or C2C Contract
Pleasanton, CA (Hybrid)

What you'll do:
  • Provide assistance to customers to help them overcome issues related to products or services provided by the company.
  • Work with technical inquiries and help customers to overcome these difficulties.
  • Guide customers through self-help methods with the aid of resources and documentation. When protocol has been followed and the issue cannot be resolved, the analyst may need to find an alternative solution.
  • Monitor, document, and follow-up on these processes to ensure that customers are satisfied.
  • Patience is important in this position, as customers sometimes frustrated with the problems they are facing, and it may be necessary to communicate with customers by phone, chat, or e-mail, and sometimes a combination of these.

What you'll need:
  • 0-5 years of operations or applicable experience.

Pay Range:
$29.79 - $37.24 / HR
Pay Range
$29.79   Hourly to $37.24   Hourly

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