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Information Technology Tech I
- Job Title
- Information Technology Tech I
- Job ID
- 27709617
- Location
- Fort Lee, VA
- Other Location
- Description
-
The Client Support Administrator IT Tech I is part of a dynamic team that delivers Information Technology, Digital Trainer and Logistics, which includes private networks used to conduct training and training support for our DoD Customer. The successful candidate (s) shall provide client administration for Microsoft desktop and laptop systems.
Duties/Responsibilities:- Perform Helpdesk Service Desk Operations; Triage Incident tickets issued according to their assigned area(s) of responsibility utilizing the Remedy Work Ordering system.
- Respond/acknowledge and resolve service ticket within established timeframes from receipt of the incident/call for touch labor support.
- Provide network registration of client equipment into the current installation software/asset management application.
- Establish new, maintain, delete, and troubleshoot Active Directory client accounts/client systems.
- Trouble-shoot and resolve user/client standard application/configuration problems via telephone assistance call, remote control and at user locations.
- Maintain local standard operating system and local/standard client application software to current Army configuration, service pack, patch, and security fix and virus definition standards.
- Perform troubleshooting to resolve desktop baseline application and E-Mail problems.
- Coordinate standard system image configuration changes with the SCCM Image Team.
- Provide guidance to desktop services technicians, assigned users, and peers.
- Install, configure and maintain desktop applications.
- Configure Standard Army application systems.
- Install, configure and maintain desktop Commercial off-the-shelf (COTS), and Government off-the-shelf (GOTS) authorized client applications.
- Perform commercial hardware repair on Dell and HP computer systems.
- Assist System Administrators with testing of local client applications and security patches.
- Create/update documentation for conventional technical processes.
- Assist System Administrators with installing/testing of system software or network hardware configurations and coordinate the documentation of all client hardware and software changes, to include generating and modifying procedures for the Standard Operating Procedure (SOP)/User’s Guide. Use the Army Enterprise Service Desk system to create, modify, update and resolve new or assigned customer support request incidents.
- Assist in the preparation of technical documentation and configuration change requests.
- Clearly and concisely communicate correct information in response to telephone assistance calls, user requests, technical questions, or when attending meetings as a technical representative, to technical and non-technical users at all levels of the command.
Qualifications- Clearance: Active Secret (must be US Citizen)
- Requires an Associate’s Degree in Information Systems/Computer Science or technically related degree OR three (3) years relevant experience.
- DoDD 8570.01-M IAT Level II to include Information Assurance Training, Certification, and Workforce Management; appropriate Computing Environment (CE) certification for the operating system(s) and/or security related tools/devices supported.
- A minimum of two (2) years of client support in a MS Windows-based environment.
- Ability to maintain CE certification as command migrates to newer releases.
- Experience with providing client support for users on Windows network operating systems in a Windows Active Directory environment using applications in the MS Office Suite 2013 (including Word, PowerPoint, Excel, and Access).
- Possess a strong base of experience in troubleshooting and resolving desktop related issues or user problems.
- Knowledgeable in PC imaging, connectivity, remote printer setup and troubleshooting automated E-Mail systems.
- Ability to quickly and accurately diagnose and resolve problems with computer hardware/software from a remote location.
- Experience in implementing systems security to include managing and issuing passwords, establishing user/group accounts, and recommending and developing file permission attributes.
- Ability to clearly and concisely communicate technical information to non-technical users at all levels of the organization.
- Good understanding and experience with general connectivity issues in LAN/WAN/ Internet environments.
- Effective written, verbal, and interpersonal communication skills.
- Advanced understanding of Transmission Control Protocol/Internet Protocol.
- Required Skills
-
Clearance: Active Secret (must be US Citizen)
Requires an Associate’s Degree in Information Systems/Computer Science or technically related degree OR three (3) years relevant experience.
DoDD 8570.01-M IAT Level II to include Information Assurance Training, Certification, and Workforce Management; appropriate Computing Environment (CE) certification for the operating system(s) and/or security related tools/devices supported.
A minimum of two (2) years of client support in a MS Windows-based environment.
Ability to maintain CE certification as command migrates to newer releases.
Experience with providing client support for users on Windows network operating systems in a Windows Active Directory environment using applications in the MS Office Suite 2013 (including Word, PowerPoint, Excel, and Access).
Possess a strong base of experience in troubleshooting and resolving desktop related issues or user problems.
Knowledgeable in PC imaging, connectivity, remote printer setup and troubleshooting automated E-Mail systems.
Ability to quickly and accurately diagnose and resolve problems with computer hardware/software from a remote location.
Experience in implementing systems security to include managing and issuing passwords, establishing user/group accounts, and recommending and developing file permission attributes.
Ability to clearly and concisely communicate technical information to non-technical users at all levels of the organization.
Good understanding and experience with general connectivity issues in LAN/WAN/ Internet environments.
Effective written, verbal, and interpersonal communication skills.
Advanced understanding of Transmission Control Protocol/Internet Protocol.