• NextDeavor offers health, vision and dental benefits for contract employees.
• You’ll be eligible to receive Paid Sick Leave (Amount varies per state).
• Own the opportunity to get your foot in the door at a well-established corporation, with the likelihood of extension or conversion to full time employment (NextDeavor’s conversion rate is approximately 70%!)

• Provide technical support and guidance to customers, partners, and stakeholders throughout the campaign development cycle.
• Cultivate strong relationships with customers and developers to ensure product success.
• Research and maintain knowledge of best practices for product usage.
• Collaborate with cross-functional teams to support customer needs and business objectives.
• Conduct root cause analysis to enhance product knowledge for peers and customers.
• Document all communications and activities related to customer issues.
• Educate customers on product functionality to resolve issues.
• Develop and deliver internal troubleshooting courses.
• Create solution entries as necessary.
• Collaborate with various Adobe teams and external partners.
• Maintain timely communication with customers on support issue statuses.
• Troubleshoot issues with third-party software applications.
• Contribute to special projects and initiatives within the Technical Support team.

• Bachelor's Degree or equivalent experience
• 4-7 years of experience in a software support environment supporting complex, multi-tiered enterprise software applications
• Experience writing and debugging SQL statements, XML/Javascript/HTML are required
• Experience with one or more database platforms (Oracle, SQL, MySQL, or PostgreSQL) is required
• Experience with web services APIs, database connectors, SOAP
• Proven in depth of knowledge of complex, database-centric, internet-based systems
• Ability to multi-task and work through problems independently
• Excellent Communications skills (written & verbal)
• Curious and interested in learning new technologies
• Strong multiple priority management skills
• Demonstrates awareness and commitment to customer satisfaction
• Worked in a role recently (within the past 5 yrs) as a technical support person that was working with business\enterprise customers
• Has held a role that required at least 20% of their time to be spent troubleshooting with SQL and relational databases
• Has ~2 yrs experience reading and troubleshooting XML, HTML
• Has ~2 yrs network\client\server connectivity
• Has digital marketing experience from an email service provider, or a competitor

Pay Range: 
$36.00 - ​​​​​$40.14/hour

Ready to make your mark? Take the leap and apply directly here: <https://j.brt.mv/jb.do?reqGK=27729711&refresh=true> – your application is in good hands.