Sr. Customer Success Manager
- Job Title
- Sr. Customer Success Manager
- Job ID
- 27730189
- Location
- Chicago, IL
- Other Location
- Flexibility to travel (approx. 20%)
- Description
-
Sr. Customer Success Manager
4+ Months W2 Contract
Chicago, Illinois
Benefits You’ll Love:- NextDeavor offers health, vision and dental benefits for contract employees.
- You’ll be eligible to receive Paid Sick Leave (Amount varies per state).
- Own the opportunity to get your foot in the door at a well-established corporation, with the likelihood of extension or conversion to full time employment (NextDeavor’s conversion rate is approximately 70%!)
Become a key player as a Sr. Customer Success Manager:
The Senior Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans, engagement strategies and frameworks for measurable impact. You will use strong executive presence and have a deep understanding of digital marketing, applying diverse sources of information, especially business trends and metrics, towards innovative customer experiences.
Here’s how you’ll make an impact on the team:- Accountable for Customer's overall success with Adobe, including planning, customer health, multi-solution adoption, and measurable impact through the lens of industry specialization
- Act as the central point of contact throughout the Customer's lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels.
- Network within accounts in order to achieve successful execution of client's strategy and roadmap
- Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business goals
- Drive adoption of Adobe Experience Cloud products & using data to provide insights and progress from baseline through the maturity curve
- Champion innovation by sharing industry thought leadership and new ways your customers can use Adobe solutions to advance their digital maturity
- Be the voice of the customer internally at Adobe & sharing strategic use-cases, process improvements and asks back into the internal ecosystem
- Participate in ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers' success
Here’s what you’ll need to be successful in this role:- Bachelor's Degree and/or relevant work experience
- 10+ years of Customer Success experience in Software as a Service, Digital Marketing
- Passion for driving customer success and measurable outcomes with and demonstrated success advising customers to deliver business value
- Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and cultivate joint partnership
- Strong consulting skills
- Ability to prioritize, multi-task, and perform under pressure
- Exceptional organizational, presentation, and communication skills, both verbal and written
- Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys
- Skilled at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partners
- Validated experience with account planning & customer success plans, including leading and facilitating executive meetings and workshops
- Effective at leading executive C-level discussions and presentations
Pay Range:
$43.49 - $54.36/hour
Ready to make your mark? Take the leap and apply directly here: https://j.brt.mv/jb.do?reqGK=27730189&refresh=true – your application is in good hands.
- Pay Range
- $43.49 Hourly to $54.36 Hourly
