IT Support Analyst
- Job Title
- IT Support Analyst
- Job ID
- 27731415
- Location
- Cary, NC 27511
- Other Location
- Description
-
General Job Description / Summary
Supports internal users with hardware and software issues by performing the following duties.
Acts as level I and some level II helpdesk ticket support.
Hour Rate: $25-$28/hr
Key Duties and Responsibilities:
- Provides support to end users for internal systems.
- Supports the setup of new hires laptops and delivers timely.
- Trains current users on company apps/devices including but not limited to laptops, cell phones, desk equipment and conference room equipment.
- Assists in managing hardware, software, and license inventory.
- Performs user requested software installations/updates.
- Maintains support knowledgebase.
Education and Experience- Education Requirements: 2yr degree or related IT support certificate/technical education.
- Experience: 2+ related IT systems experience/customer support/helpdesk role.
(Preferred) VMware vSphere, VMware Horizon, Newforma. A+, Net+, or ITIL certifications. Technical training or teaching experience. Experience working with SSO solutions or Directory Management systems
