We are seeking a Project Manager for the Sales Operations Project Management Office (PMO).  This is a team of project managers focused on providing cross-functional project management services across the Sales Operations organization.

The Sales Operations Project Manager position is responsible for the operational planning, tracking, reporting/communication, business change management, value realization, and successful execution and adoption of key projects across Field Operations organization.   As a Project Manager within Sales Operations you’ll work to closely with Product Owners and Scrum Masters in an Agile methodology to drive projects and business change management through to completion.

What you’ll do

• Drive process and momentum for key projects using common frameworks, methodologies and standardized practices and approaches
• Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Develop a detailed project plan to track progress
• Ensure projects are delivered on time, within scope and budget
• Provide continuous communication between other Sales Ops Project Managers, Business Process/Program Managers, Business Unit and IT stakeholders, and Senior Leadership to ensure full visibility and provide a clear escalation path when necessary.
• Create and maintain comprehensive project documentation
• Assess project risks and develop mitigation plans and/or escalations to leadership for timely manner resolution.
• Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
• Support the design, development, delivery and management of communications.
• Conduct impact analyses, assess change readiness and identify key stakeholders.
• Provide input, document requirements and support the design and delivery of training programs.
• Integrate change management activities into project plan
• Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management
• Define and measure success metrics and monitor change progress
• Assist in the development and extension of the Sales Operations PMO methodology.
• Other duties as assigned.

What you need to succeed

• Ability to work cross-functionally with varied stakeholders, including but not limited to Sales Operations, IT, Field Enablement, Back Office Operations and Marketing and Business Unit product teams.
• Familiarity with one or more project management methodologies, especially Agile (i.e. Waterfall, Agile/Scrum, Six Sigma, etc.)
• Knowledge of running UAT, PAT and working with Product Owners, Scrum Masters, and other Agile roles required.
• Strong cross-functional and creative collaborator and project contributors willing to problem-solve with stakeholders to address business problems, not just assign and tasks and status.
• Working knowledge of project collaboration environments and applications (i.e. Sharepoint).
• Ability to master complex projects and understand business priorities to ensure requirements are accurately gathered and projects are structured to ensure consistent project execution and measurement.
• Experience and knowledge of change management principles, methodologies and tools
• Exceptional communication skills, both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Brings a sense of urgency to their work and ability to influence others to deliver on time with exceptional results.
• Must be a self-starter with high attention to detail, able to work on assigned tasks independently and comfortable with identifying and initiating discussions about opportunities for process improvement.
• Must demonstrate a professional, engaged, curious and consultative nature and good judgment.
• Must have the ability to thrive in a fast paced, dynamic, demanding and fluid environment and maintain a can-do attitude.
• Ability to work with secure and confidential information.
• Ability to multi-task to meet multiple short-term, business-critical deadlines.
• Strong negotiation and project team-building skills
• Experience working with project management software such as Microsoft Project.
• Strong working knowledge of Salesforce.com required.
• Familiarity with Visio and/or process diagraming a plus.
• Bachelor’s degree or equivalent work experience required; MBA is highly desirable
• 5-7 years of experience as a fulltime project manager
• At least 1 year of hands-on experience managing Agile-based projects
• Certification in project management (e.g., Project Management Institute’s PMP) desired
• Change management certification or designation desired