Sales Director

Company Info

For over 15 years, more than 33 million visitors and over 500,000 clients have enjoyed our award-winning service here at International Voyager. We’re proud to say that we offer responsive, hassle-free vacation planning for global travelers. We’re thrilled to inspire bucket lists, family reunions, honeymoons, dream vacations and more! Join our growing Inc. 5000 award-winning team, revolutionizing travel planning and online booking, and begin helping our guests build memories for a lifetime. Your dream job starts here. 

We offer health & wellness benefits, retirement plans, casual environment, free or discounted travel, Monday meetings with a fun flare, Friday afternoon club and paid time off. 

Location

International Voyager’s new headquarters are in the heart of Morristown, New Jersey - an area full of hip restaurants, rich culture and history. Less than an hour train ride from New York City, Morristown offers all the perks of living in the suburbs while still being a short distance from the city. 

Responsibilities

We’re currently looking for a Sales Director that is people-minded and solutions focused.

As a high-performing Sales Director, you will help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the CEO.

Here are some of the important responsibilities that are vital to our service standards:

• Achieve growth and hit sales targets by successfully leading a sales team located around the world selling cruises, insurance, excursions, pre/post packages, air, ground transportation to new and existing customers using inbound calls, chats and emails, and outbound calls, texts and emails
• Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Identify and implement new CRM, communications and reporting systems. Experience with CRM systems like Salesforce, and Communications systems like Zendesk is preferred
• Direct team to provide unsurpassed service by understanding, anticipating and exceeding customers’ expectations
• Develop strong working relationships with suppliers
• Negotiate annual agreements with Suppliers
• Create and expand a Business Development team to grow our private labels and white label business

Requirements

Here’s what we need from you:

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills
• Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus