Ardon Health

Based in Portland, Oregon, Ardon Health offers specialty pharmacy care with a human touch. We embrace the full health ecosystem —because getting better isn't just about filling a prescription. To foster good health, we connect patients, providers, manufacturers, payers and the community with healthy tools and resources. We remove barriers to care and provide patients with the education, clinical care and supportive services they need to adhere to their prescribed medication therapy. Our high-touch service model is designed to optimize patient outcomes.

Ardon offers a unique and modern work environment that blends teamwork, excellence and open communication. Our team members grow and develop skills together while providing a high-quality, well-rounded patient experience. We are recruiting for a pharmacy intern to join our exceptional clinical care team.

What is a day at Ardon like? Our progressive work environment embodies the notion that life is meant to be shared and lived well, through hard work, compassion, camaraderie and community. We work to build trusted relationships and to be a resource that patients can turn to for help. We value this responsibility and take great pride in the opportunity we have to meet the specialty pharmacy needs of our customers. Team Ardon has a passion for providing great service and helping others.

When we aren’t busy helping patients, we can be found enjoying team meals, celebrating birthdays, and company milestones. We routinely integrate foosball and bean bag toss into our workdays and often incorporate fun team activities into company events. We also volunteer together to support patient advocacy organizations.

Primary Functions:

1. Uses available resources to gather information on drugs, equipment, and patient monitoring.
2. Assists in the maintenance and cleaning of pharmacy work areas, and the completion of quality control and performance improvement procedures as requested by the Manager of Pharmacy Operations.
3. Acts as a resource and consultant to pharmacists, physicians, referral sources, and consumers regarding potential adverse reactions and interactions related to drugs dispensed.
4. Acts as a resource and consultant to physicians, referral sources, and consumers regarding the proper use of medications, administration supplies, and administration equipment.
5. Maintains knowledge of current clinical issues, industry practice standards, and accreditation standards and incorporates them into daily practice.
6. Completes assigned paperwork/documentation as directed and in a timely manner.
7. Calls physician offices for clarification on any orders or prescriptions written by the physician, provides clinical advice regarding medication treatments, and obtains any and all information to ensure efficient, accurate, and safe dispensing of medications to the patient.
8. Counsels patients on all aspects of their medication regimens.
9. Reports adverse events to the appropriate collector, such as MedWatch and Celgene, in a timely manner.
10. Obtains insurance authorizations when order entry is unable to do so, for example, through peer-to-peer review.
11. Transfers prescriptions between pharmacies in accordance with state laws.
12. Establishes and maintains effective professional relationships with prescribers.
13. Adheres to all state, federal, and local laws pertaining to drug dispensing and patient information, as well as company policies and procedures.
14. Assists the clinical pharmacists in completing quality control checks on prescriptions to ensure all policies, procedures, and laws are followed.
15. Takes prescription orders over the phone from physicians and patients.
16. Provides patient specific consultations such as clinical assessments or rescue program consults.
17. Utilizes the phone software program responsibly to ensure optimal customer service.
18. Maintains appropriate records and computer entry of prescriptions and patient information.
19. Documents patient interventions with adequate detail in both clinical and non-clinical records as appropriate.
20. Investigates and resolves insurance company denials as needed.
21. Conducts clinical assignments as needed.
22. Assists clinical pharmacists in the implementation of new managed care prescriptions and other projects as needed.
23. Possesses specialized skills to accept, check, and answer questions concerning prescriptions.
24. Possesses communication skills to work effectively with all internal and external customers.
25. Works well with various personalities and able to work as part of a team.
26. Remains dependable and maintains appropriate levels of confidentiality.
27. Recognizes the needs of and expresses concern for people.
28. Regular attendance in conformance with the standards, which may be revised from time to time, is essential to the successful performance of this position.
29. Actively participates and provides support as needed to leadership and quality program staff to ensure activities related to the company’s quality management program and quality improvement activities maintain priority focus and are effectively executed.  This may include but is not limited to activities that promote objective and systematic measurement, monitoring, and evaluation of services and defined Quality Improvement Projects (QIPs) that may result from such efforts.
30. Complies with the company’s Human Resources policies, Employee Handbook, Code of Conduct, and all department policies and procedures, including protecting confidential company, employee, and customer information; attending work punctually and regularly; and adhering to good safety practices in all activities.
31. Performs other duties and responsibilities as assigned.

Ardon Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual identification or orientation, national origin, marital status, disability, veteran status or any other status protected by law.