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Housing Navigator

Job Title
Housing Navigator
Chicago,  IL 60606
Other Location
This position will assist community clients/families living with HIV/AIDS to obtain/maintain housing stability. The Housing Navigator will conduct assessments of clients’ housing needs and will provide crisis prevention and intervention services to unstably housed and homeless clients and families. The Housing Navigator will provide housing information and linkages to services in order to prevent disruption in care. The individual in this role will interact with clients and work cooperatively as part of a multidisciplinary team. The Housing Navigator will work to form strong relationships with community landlords to increase resources to assist low-income clients and families to improve their access to HIV/AIDS treatment and other related supportive services. They will work with a harm reduction and client-centered approach.

The salary range for this role is $40,000 to $45,000.

Client Service
  • Assess housing needs of community clients/families living with HIV/AIDS
  • Provide crisis prevention and intervention services to unstably housed and homeless community clients and families
  • Add appropriately assessed clients to the AFC HOPWA subsidy waitlist for permanent placement
  • Link community clients to other non-AFC mainstream housing resources
  • Link community clients to support services in order to prevent disruption in care
  • Meet with all client walk-ins needing immediate housing services
  • Advocate for clients with landlords and providers as needed
  • Develop strong relationships with private, for profit, and not-for-profit landlords in order to facilitate client placement
  • Assist with initial client placement in any AFC HOPWA subsidized program
  • Provide tenancy support such as tenant education and income maintenance options
  • Serve as a housing resource for HIV case managers throughout the Chicago Eligible Metropolitan Area (EMA)
  • Document all client and client-related services in client level databases
  • Assist with the coordination of the Housing Navigation Program
Tracking, Reporting, and Billing
  • ​​​​​​​​​​​​Monitor caseload size to maximize capacity within the system
  • Document referrals electronically and track agency responsiveness to referrals
  • Participate in administrative/programmatic review of subcontracted sites at least annually
  • Attend and actively participate in required departmental, committee, and staff meetings
  • Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and  others
  • Maintain and update job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations
  • Protect organization's value and manage risk by keeping information confidential
  • Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position


Minimum Qualifications
  • Associate’s degree in Social Services or related field and 2 or more years of Human Services experience OR 3 or more years of HIV-specific service experience
  • PLUS 1 or more years of experience using basic Microsoft Office functionality (for example, Excel, Word, Outlook, PowerPoint)
Preferred Qualifications
  • Bachelor’s degree in Social Services or related field and 1 or more years of Human Services experience
  • 1 or more years experience using a client-level database
  • 1 or more years of HIV-specific service experience
  • Bilingual (Spanish-English)
  • The ability to maintain accurate work records and access these records as necessary
  • The ability to attend to and verify the accuracy and completeness of detailed information in paper documents or electronically (i.e., charges, data, due dates)
  • The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
  • The ability to provide efficient, quality service to both internal and external customers
  • The ability and willingness to learn and understand the Health Insurance Portability and Accountability Act (HIPAA) guidelines and procedures

The physical demands are representative of those found in a general office environment

The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (20-25 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.


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