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Family Support Worker

Job Title
Family Support Worker
Job ID
Rockledge,  FL
Other Location
Palm Bay

Hourly Rate: 17.30/hour

Position Summary:

This position will be based at the Rockledge care center. The Family Allies Family Support Worker position serves as a paraprofessional support to Dependency Care Managers, with primary focus on coordinating and supervising Family Time with families involved with the Dependency Child Welfare System of Care. Family Support Workers will be responsible for maintaining records, program referrals, accompanying/transporting children and parents to therapeutic services, other providers, and supervising Family Time. The Family Support Worker will develop and maintain client records and program documentation based on first hand observations and assessments.

Technical/Functional Expectations:

  1. Complete required training - Essential Function – Comply with training requirements, to include completion of required in-service training hours, to include Wrap-Around Training.
  2. Safety - Essential Function – Facilitate and provide Supervision for families during Family Time activities.  Must act decisively, when necessary, to protect clients and model appropriate boundaries for parents and children during supervised Family Time.
  3. Permanency - Essential Function– Adhere to and monitor Family Time Guidelines to successfully achieve permanency for children placed in out-of-home care.
  4. Reports - Essential Function –Prepare   all   required   documentation   and   submit   within   the   required   timeframes;   make recommendations; testify at court hearings regarding observations and interactions during supervised Family Time, reunification, permanent guardianship, termination of parental rights, or other case management activities.
  5. Documentation - Essential Function – Ensure documentation occurs within the SACWIS system and other related systems within required timeframes. Complete professional, timely program case documentation and reporting, including the tracking and monitoring of client progress and outcomes.
  6. Engagement - Essential Function – Adhere to the local System of Care values, goals and priorities for Brevard’s children, youth and families; Utilize a family centered strength based approach to care; Monitor quality of care by ensuring appropriate visitation plans are in place to correlate to the needs of the family.
  7. Support - Essential Function - Provide support to staff, children, caregivers and family members to ensure timely achievement of permanency; Coordinate cases with team members, providers, DCF and attorneys as needed.
  8. Court Appearance and Preparation - Essential Function- At times this position may require a court appearance.  Case information must be reviewed prior to every hearing in order to be prepared to answer any questions from the Court regarding the status of the case, services, and progress towards permanency; Dress appropriately for Court appearances and ensure all court hearings are attended timely.
  9. Other duties as required: Job performance requires fulfilling other incidental or related duties as assigned, assisting and training others, and performing duties of higher rated positions from time to time for developmental purposes.

Behavioral Competencies:

  1. Trust and Respect: Able to demonstrate and treat others in an honest and straightforward manner; keep dealings with others confidential; keep word and follow through on commitments.
  2. Sensitivity: Work effectively with and show sensitivity to cultural differences and various socio-economic backgrounds of others.
  3. Ethics: Adhere to and model principles and values of Agency and System of Care by being strength- based and solution-focused; maintains highest level of integrity and ethical standards and work; ability to handle confidential information appropriately.
  4. Partnership: Work collaboratively with employees, partners, stakeholders and clients in all interactions.
  5. Communication: Able to confidently present information to children, parents, partners, court, etc. and speak to individuals and co-workers in an effective and persuasive manner.
  6. Flexibility - Able to perform job duties at a high level of autonomy or with minimal supervision; able to set appropriate limits and boundaries with children and families; able to travel and make home visits; able to work flexible hours including afternoons, evenings and weekends and on call as required.

Business Experience:

  1. Valid Driver's License - Essential: A valid driver's license is required in order to transports clients around the community; attend trainings and other activities throughout the County and State.
  2. Strong written and verbal communication skills: Strong communication skills are essential in order to clearly and concisely coach parents if needed during Family Time sessions. Strong written skills are required as observations of client contacts will be documented in SACWIS system and emails and other requests require a professional and courteous response.
  3. Collaborative, solution-focused approach: A collaborative, solution-focused approach is essential in order to foster and develop relationships with clients, peers, and providers in the community; and to build consensus among parties with conflicting positions and opinions.
  4. Computer literacy: Intermediate skill in Microsoft Suites and SACWIS system are required.

Educational and Experience Requirements:

  1. Associates degree or higher level of educational attainment preferred
  2. At least 2 years’ experience in child welfare or human services.
  3. Strong knowledge about dependency case management, supervised family time and child welfare system of care.

Physical Requirements:

  1. Lifting 20 pounds
  2. Carrying 20 pounds
  3. Reaching
  4. Sitting
  5. Standing
  6. Bending
  7. Near Acuity
  8. Reading
  9. Speaking
  10. Listening
  11. Typing
  12. Writing
The Brevard Family Partnership Family of Agencies are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. These employers also maintain Drug-Free Workplaces. Requests for Auxiliary Aids for Hearing Impaired or Limited English Proficiency Candidates may be made with a minimum of five (5) days notice to C. Hernandez at (321) 752-4650.