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Global Partner Support Specialist

Job Title
Global Partner Support Specialist
Job ID
Work Hybrid
Pleasanton,  CA 94588
Other Location
Global Partner Support Specialist
10+ Months W2 Contract or C2C
Pleasanton, CA (Hybrid)

The Challenge:

The Global Partners organization is passionate about developing partnerships that accelerate innovation and growth with Industry differentiation, expanded reach and customer success. This is an outstanding opportunity to be part of the team that is driving a rapid and global change of paradigm, to embrace a modern ecosystem and implement a unified and global partner strategy with local flavor, with cross-functional engagement in programs, systems, processes and people. The team’s mission is to deliver winning partner engagements focused on time, scale and route to market, aligned to our operational goals and core values.

The Global Partner Support Specialist will answer partner support requests and complete operational processes across Workday’s global partner ecosystem. The ideal candidate is experienced navigating various sales and ticketing systems, has strong process and data analytics understanding, has a passion for quality and service, is organized with demonstrable ability to adhere to timelines and SLAs, and excels working in a multifaceted, fast paced environment.

What you'll do:
  • Data owner for data integrity.
  • Help support operational enablement through systems set-up.
  • Become an expert on operational processes and serve as a go-to resource for internal and external stakeholders on a day-to-day operations.
  • Work cross functionally to help on escalations of operational issues.
  • Communicate and cooperate with teams across international time zones.
  • Other duties as assigned. 
What you'll need:
  • 1+ years experience in an external support role.
  • Minimum of 2+ years experience in an operational or business operations capacity.
  • Salesforce.com system experience is required.
  • Proficient in Microsoft Suite and GSuite.
Preferred Qualifications: 
  • Experience working with global cross functional teams in a fast-paced environment across multiple time zones.
  • Can drive issues to closure.
  • Sense of urgency and ability to adhere to set timelines and SLAs
  • Advanced Excel and Tableau experience preferred.
  • Able to work independently and in a team, meticulous, critical thinker and performance driven.
  • Strong ability to analyze issues, solve problems, and recommend improvements to processes.
  • Effective meeting management and steadfast follow through on action items.
  • Project coordination skills are essential.
  • Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with multi-functional business partners and technical teams.

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