Responsibilities:

• Design, develop and deploy effective data analytics processes that support both strategic and tactical business objectives.
• Build models, dynamic dashboards and methodologies for identifying new data trends that enhance strategic decision-making and drive business growth.
• Collaborate with other department leaders to engage cross-functional insight and strategies for optimizing BI solutions.
• Identify the appropriate tools and resources needed to effectively operate a business intelligence department and implement relevant KPI’s to measure performance.
• Translate business goals into successful search engine optimization of content and high authority links.
• Develop optimization strategies that increase organic search engine rankings.
• Develop and oversee enterprise data governance practices.
• Monitor internal and external environments for development of new business processes.
• Perform market research and analysis.
• Maintain communications with direct contacts used for ongoing monitoring of the external environment and project-related research.
• Maintain an advanced knowledge of trends affecting the industry in all relevant areas including political and legal.

Qualifications:

• 4 Year degree in Business or related field or an equivalent combination of education and experience.

• 10+ years’ experience in a call center metrics, sales or business analytics leadership role with a heavy emphasis on metrics, processes and analytics.
• Minimum of 5-7 years of experience managing a team.
• Experience with Internet/telecommunications, Digital Marketing technologies and Search Engine Marketing/Organics.
• Must be comfortable in a fast paced, fluid environment.
• Must be able to travel up to 25% of each month.
• Results oriented, attention to detail, positive attitude and effective communication.