HELP DESK SPECIALIST (JOURNEYMAN)

CLEARANCE LEVEL: Active Secret – Must be eligible for TS/SCI security clearance.

The job of the Help Desk Specialist is to provide Tier I/II support to the customer user base. 

This includes, but is not limited to the following areas of responsibilities:

Daily Tasks

• Create and work end-user tickets utilizing the agency provided ticket system.
• Perform daily help desk checks.
• Perform user and computer management within Microsoft Active Directory.
• Provision and manage NIPRNET/SIPRNET Defense Enterprise Email accounts.
• Issue/Receive equipment to/from end-users as needed.
• Order and maintain printer consumables and other end-user items as needed.

Implementation

• Perform new equipment installations as needed.
• Process and perform user move requests as needed.
• Perform equipment life cycle requests as needed.

Troubleshooting

• Provide Tier I/II troubleshooting and problem resolution as required.
• Assist Audio/Video team with troubleshooting of classroom presentation equipment.
• Work with the Air Force 92^nd Communications Squadron to troubleshoot and correct issues outside of customer control.

Security

• Apply/Update software on all end-user equipment on NIPRNET/SIPRNET/ACCM/JWICS to maintain USCYBERCOM IAVM compliance.
• Apply/Update Security Technical Implementation Guides (STIG) to all end-user equipment.
• Work with the IA Engineer, ISSO, and ISSM to comply with all USCYBERCOM security guidelines.
• Comply with all Air Force guidelines.
• Work with the IA Engineer, ISSO, and ISSM to remediate all discovered vulnerabilities within a timely manner.

Documentation

• Document and maintain current user documentation and checklists.
• Maintain user folders.
• Provide a weekly status of activities performed and/or completed.

Equipment Acquisition / Accountability / Disposal

• Input Purchase Orders into the government provided Purchase Order system.
• Inventory, asset tag, and add to inventory database all end-user equipment received.
• Update inventory database when equipment is moved, fielded, or removed from service.
• Work with and assist all equipment custodians with annual inventory of equipment.
• Work with and assist all equipment custodians with DRMO process of equipment that is no longer needed.

Skills / Qualifications

• Must possess a current SECRET and be eligible for TS/SCI security clearance.
• Must meet DoD 8570 certification compliance at the IAT II level
  • CompTIA Security+ CE (must possess current certification at start date)
  • Microsoft Technology Associate (MTA) Windows Operating System Fundamental (or able to obtain within 180 days of start date)

Additional Items

• Must be able to lift up to 70lbs.
• Some travel between agency site and Fairchild AFB may be required to perform duties.

EQUAL EMPLOYMENT OPPORTUNITY
Ventura is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Ventura is also committed to compliance with all fair employment practices regarding citizenship and immigration status.