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Desktop Support Specialist
- Job Title
- Desktop Support Specialist
- Job ID
- 27730071
- Location
- St. Louis, MO
- Other Location
- Description
-
Desktop Support Specialist
Lawrence Group is a place for dreamers.
That’s a quality we look for in our clients – and in our employees. These dreams – these ideas – inspire us. They move us forward. From the very beginning, we’ve built our culture to encourage this kind of thinking. We’ve never been about ego or hierarchy. And our approach is not about raw beauty or creativity. It’s about finding new ways to bring people together. Helping our clients make what they do more relevant, more impactful, and above all, more meaningful, for all.
Lawrence Group is a building design, development, and project delivery firm headquartered in St. Louis with offices in Austin, Florida and New York. With 170+ employees, Lawrence Group offers architecture, interior design, landscape architecture, furniture procurement, and graphic design services to a wide variety of clients, including housing, hospitality, healthcare, academic, and retail.
Lawrence Group’s St. Louis office is seeking a Desktop Support Specialist to join our Information Technology Team. The Desktop Support Specialist will provide end-user support while maintaining a high level of customer service on company supported computer applications and platforms.
This position will adhere to Lawrence Group’s core values:
• Legendary: We strive to be legendary, from the service we provide to our impact on the community.
• Innovation: We’re driven by ideas and creativity. We take calculated risks and embrace opportunities.
• Growth: We seek sustainable growth for our clients, our organization, and our employees.
• Heart: We lead with heart. We celebrate, appreciate and care for each other.
• Trust: We rely on trust to pursue excellence. We speak honestly, act transparently and honor our commitments.
Lawrence Group is seeking a Desktop Support Specialist to assist with Information Technology procedures in our St. Louis office.
The key responsibilities include:
• Promptly respond to technical assistance requests from users, whether in person, over the phone, or through electronic channels
• Efficiently log and assign work orders using our tracking application.
• Maintain accurate records of hardware and software assets, as well as our ticketing system.
• Troubleshoot and resolve technical issues promptly, ensuring minimal disruption to operations.
• Perform necessary repairs on both hardware and software components as required to restore functionality.
• Conduct thorough research using available resources to address user inquiries effectively.
• Provide well-informed advice to users on appropriate actions and solutions.
• Facilitate the setup process for new users, ensuring they have the necessary tools and access.
• Adhere to standardized IT procedures and contribute to their ongoing development.
• Redirect complex technical problems to the appropriate resources for resolution.
• Identify and escalate urgent situations promptly for resolution.
• Monitor and document the progress of problem resolution and request handling to maintain transparency and accountability.
• Stay updated with system changes, updates, and relevant information to provide effective support.
• Adhere to established protocols for quoting and procuring IT hardware, software, and supplies.
• Efficiently install and configure workstations to meet user needs.
• Conduct comprehensive orientation sessions for new employees to familiarize them with our IT systems and procedures.
• Effectively manage company assets to ensure their security and proper utilization.
• Perform any additional duties as assigned, demonstrating flexibility and willingness to contribute to team efforts, including potential overtime work when necessary.
Qualifications:
• Associate’s Degree in related field
• Minimum of 2+ years’ experience in an IT-related position
• Candidate must possess ability to logically troubleshoot issues on Software, Hardware, LAN, WAN
• Working knowledge of fundamental operations of relevant software, hardware, and other equipment
• Attention to detail in entering and tracking and resolving IT work orders
• Strong customer service quality focus
• Knowledge of service Desk Operations and ticketing systems
• Microsoft Office products, MS O365, Exchange, Active Directory, Windows O/S, Adobe Products, Bluebeam, Citrix Virtual Machines, Cisco Call Manager, AutoCAD, Revit, Enscape, Mac OS a plus
• Excellent organization skills and attention to detail
Supervisory Responsibility:
This position has no supervisory responsibility.
Work Environment
This job operates in a professional office environment with hybrid schedule capability. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
This position requires no minimum ability to lift, bend or stand.
Position Type and Expected Hours of Work
This is a full-time position, with a minimum expectation of 40 hours per week Monday through Friday. Overtime may be required when necessary, and monthly rotating on-call responsibilities.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.