Desktop Support/Service Desk Technician
- Job Title
- Desktop Support/Service Desk Technician
- Job ID
- 27663239
- Location
- Washington D.C., DC 20037
- Other Location
- Description
-
Knowledge and Skills
• User Account Management
• Troubleshoot Workstations
• Install Hardware and Software
• Configure workstation Operating Systems
• Update Workstations with Up-to-Date Configurations and Security Regulations
• Configure and troubleshoot Workstation Peripherals
• Handle Service Desk requests by Telephone, Heat Ticketing System or Walk-In
• Track Ticket Status from Start to Resolution
• Communicate Ticket Issues to User and Service Desk Supervisor
• Assist with Creation of:
o Knowledge Base Articles and Checklists
o Service Level Agreements (SLAs)
o Standard Operating Procedures (SOPs)
o End-User Training
Required Qualifications:
• Some Experience with Heat Ticketing System
• One year or more of IT Help Desk or Service Desk Experience
Qualifications:
• Public Trust preferred
• Experience with Windows Operating System Deployment
• Able to Commute and Work on-site in DC
• Monday - Friday Dayshift
• Must Pass Background Check and Drug Screen