Virtual Services Navigator-Fredericksburg
- Job Title
- Virtual Services Navigator-Fredericksburg
- Job ID
- 27693152
- Location
- Fredericksburg, VA 22408
- Other Location
- Description
-
POSITION SUMMARY:
THIS JOB IS NOT REMOTE Rappahannock Goodwill Industries (RGI) is searching for a Virtual Services Navigator for our Virginia Career Works Center in Fredericksburg, who will provide individualized or small group assistance to jobseekers utilizing Goodwill’s online platform. The position is part of Rappahannock Goodwill Industries’ strategy to improve digital workplace readiness skills and to promote equitable access to jobs. The position requires in-person career coaching (50%), virtual service delivery (50%), and local travel to RGI territories for outreach and promotion of the virtual platform.
ESSENTIAL DUTIES:- Provide guidance and virtual career navigation for jobseekers using RGI’s Virtual Services platform.
- Assess client’s current digital skills, work readiness, and career interest/aptitude to create an individualized career success plan.
- Utilize the virtual services platform to connect jobseekers with local businesses, increasing RGI’s job placement and job retention impact.
- Establish and cultivate community partnerships to serve as Virtual Services access points in each of RGI’s jurisdictions. Specific time will be dedicated to working with RGI’s IT on digital program promotions.
- Submit required service delivery documentation, job placement reporting, and referrals in a timely manner. The Navigator will receive, return, or initiate telephone/email/web contact with clients seeking assistance or identified by the Center Manager for assistance.
- Develop digital learning pathways for in-demand work readiness skills. Examples might include online career exploration tools and assessments, online job posting tools and techniques, resume writing, interview preparation, Microsoft Office, & virtual services applications.
- Follow all safety policies and procedures.
- Attend trainings on technology access such as virtual services databases, affordable cell phones, internet service, and assistive technology.
- Accurately document case notes, client plans, and client progress using internal and external data tracking systems.
- All other duties assigned.
Education/Training:- Bachelor’s degree or equivalent and 1+ year’s equivalent experience in social work/rehabilitation, working with individuals with barriers to employment area preferred.
- 1+ years’ experience in conducting/supervising training programs with knowledge of principles and techniques of development and implementation of training strategies a plus.
- Good written and verbal communication skills.
- Bilingual ability to provide customer service in second language preferred.
- Strong virtual services including Microsoft Office Suite, cloud-based computing, and online data-tracking systems.
- Strong organizational and time management skills.
- Valid Virginia Driver’s License (driving record must be acceptable to RGI’s insurance carrier).
Physical Demands:- Ability to stand and move around for extended periods. Ability to climb, talk, hear, stoop, kneel, crouch, reach, handle, carry, push, pull, and lift objects up to 50 pounds.
Working Conditions:- Office environment with occasional travel (including use of personal car) and variable work schedule.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
WHAT WE OFFER:
In addition to pay and benefits, you will receive valuable training and experience. Best of all, when you come to work, you’ll know that your efforts make a meaningful difference in countless lives and communities. Join the Goodwill team and you will find more than a job…You will find a career with a cause!
To learn more about our company and team, please visit our website: www.fredgoodwill.org
Rappahannock Goodwill Industries is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
At Rappahannock Goodwill Industries, we don’t just accept difference – we celebrate it, support it, and thrive on it for the benefit of our team and the communities we serve. We encourage all to apply because we believe a diversity of voices leads to better discussions, decisions, and outcomes for everyone.
- Pay Range
- $21.00 None to $0.00 None