Customer Advocacy Engagement Manager
- Job Title
- Customer Advocacy Engagement Manager
- Job ID
- 27698763
- Work Hybrid
- Yes
- Location
- Boulder, CO 80301
- Other Location
- Pleasanton, Boulder, or New York
- Description
-
Customer Advocacy Engagement Manager
12+ Months W2 Contract
Pleasanton, CA; Boulder, CO; or New York, NY (Hybrid)
The Challenge:
At Workday, we build our business upon the success of our customers. We put customers at the heart of everything we do, including the way that we sell and market our technology. Our goal is to have the voice of our customers at the center of our communications and our sales engagements. We believe it is their passion, enthusiasm and success that will best inspire other customers and prospects to embrace the innovative applications that Workday brings to market.
Our Customer Advocacy team is looking for a creative and strategic-minded program leader to manage the day-to-day engagement strategy for our Influitive-based customer advocate engagement & recognition program – both in its current form and as the program expands.
This Customer Engagement Manager will bring experience with Customer Advocacy and Influitive-based programs to focus on scaling our team’s ability to identify, mobilize and recognize customer advocates. This person will be familiar with the Influitive platform tool and will translate requests for customer evidence and insights into engaging activities and campaigns within the platform. This person will lead a cross-functional content task force internally and will represent Workday as the point of contact for customer members.
What you'll do:- Manage the day-to-day engagement strategy for our customer advocate engagement program, based on Influitive.
- Implement expansion of the program to an additional customer group (including profile development, content, engagement, member invitations and reporting).
- Lead cross-functional content task force and prepare updates for leadership.
- Manage external content development team (Influitive).
- Ensure program content and engagement activities meet established KPIs.
- Prepare and deliver weekly customer reference and advocacy leads to team stakeholders.
- Establish point of support for internal/stakeholder teams with timely responses.
- Bachelor's degree.
- 3-4 years’ experience driving customer programs based on the Influitive platform.
- Experience with customer advocacy programs is essential.
- Demonstrated expertise in customer engagement strategies is preferred.
- Demonstrated expertise in cross-functional team management is preferred.
- Strong strategic thinking, problem solving, and analytical skills.
- Curiosity and willingness to take risks.
- Customer service orientation.
- Strong writing and general communications skills.
- Team-oriented approach.
Pay Range:
$44.14 - $55.17/ HR
- Pay Range
- $44.14 Hourly to $55.17 Hourly
