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Field Service Technician, II (NY, NJ, CT, RI, MD, PA, DE)
- Job Title
- Field Service Technician, II (NY, NJ, CT, RI, MD, PA, DE)
- Job ID
- 27729097
- Work From Home
- Yes
- Location
- Albany, NY
- Other Location
- Description
-
Candidate must be located in one of the following States: New York, New Jersey, Maryland, Pennsylvania, Rhode Island, Connecticut, Massachusetts, or Delaware. New York is Prefered.
At Astec-Riverside Dr., formerly known as Roadtec, our mission is to design, build, and capitalize on the most innovative solutions and products for the industries and customers we serve globally. Our employees thrive in a safe and team-oriented work environment where they are empowered to make suggestions for operational and sustainability enhancements. With safety as our first core value, we take pride in developing talent and invest in training, protective equipment, and technology for continuous improvement. If you share our dedication to advancement and quality services, we'd love to have you join us!
The technician guarantees the correct setup and functionality of specified Astec products, covering installation, commissioning, startup, training, maintenance, troubleshooting, and repair. They collaborate with engineering to diagnose and resolve issues and provide training to customer staff on maintenance and operational procedures, aiming for optimal efficiency and customer contentment.
The Salary Range for this position is $80,000 to $90,000 depending on experience.
What You'll Do:- Perform installations under supervision of experienced personnel.
- Maintain a positive and professional demeanor with customers.
- Provide support for Astec Technical Assistance Center (ATAC) as required.
- Conduct cross-training for Tier 1 technicians.
- Deliver formal training to customers onsite or in a classroom setting.
- Identify and address manufacturing and engineering defects with sustainable solutions.
- Assist local, state, and federal inspectors and compliance officers when necessary.
- Aid in new product development initiatives.
- Ensure proper setup and operation of electrical, electronic/control systems, and mechanical components.
- Conduct operator skills training for customers, covering startup, troubleshooting, and system operations.
- Equal Opportunity Employer: Astec prohibits discrimination based on various characteristics.
- Generate and submit written field service reports as needed.
- Coordinate with Astec sales, engineering, and manufacturing teams for product or process issues.
- Collaborate with Functional Leadership, Product Support Managers, and Office Support Staff for accurate service reporting and billing.
- Provide 24/7 emergency dispatch support to customers and staff. 85% - 90% Travel.
Why You'll Love Working for Us:- Health, Dental, Vision- Day 1 Eligibility
- Life, and Spousal Insurance
- Health Savings and Flexible Spending Accounts
- Short-Term and Long-Term Disability
- 401(k) with Company Match
- PTO
- Employee Wellness Programs, Tuition Aid, and Employee Assistance
- High school diploma or equivalent; some work experience preferred.
- Minimum 5 years of experience in construction, manufacturing, or related fields.
- Preferably 5 years of experience in HMA, Concrete, or Combustion Industries.
- Knowledge of electrical and electronic circuits, ability to interpret blueprints.
- Familiarity with circuitry, pneumatic, hydraulic, and power transmission equipment.
- Willingness to travel extensively domestically and internationally on short notice.
- Proficient in utilizing remote tools for issue resolution.
- Strong communication skills, both oral and written.
- Basic arithmetic and computer proficiency (Windows, Microsoft Office, Concur, IPS Control Systems).
- Strong analytical skills, including welding and fabrication abilities.
- Conflict management and problem-solving skills.
- Comfortable working independently or in small groups.
- Ability to maintain positive relationships with various stakeholders.
- Proficient in written communication and maintaining productivity with minimal supervision.
ASTEC is a Drug Free Workplace, Affirmative Action, and Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
At ASTEC, we value diversity and strive to create a welcoming and inclusive workplace. We recognize that some highly qualified women may not apply for roles due to systemic barriers. We encourage all qualified applicants to apply, and are committed to providing a fair and equitable hiring process for all candidates.
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