Job Title: Customer Care Coordinator (Temp to Hire)
Location: Malvern, PA – Hybrid (1x per month in office)
Schedule: Full-time, Monday–Friday, 11:00 AM–7:30 PM
Compensation: $18 per hour
Assignment Length: Temporary to Hire

We are seeking a Customer Care Coordinator to provide exceptional support in a fast-paced, metric-driven environment. This role involves assisting healthcare professionals, patients, and caregivers by coordinating essential treatments and ensuring seamless service continuity, particularly for patients traveling or facing emergencies.

A comprehensive three-week paid training program is provided, with the next class starting on Monday, October 6th. This temp-to-hire opportunity offers the potential for permanent placement in as little as 12 weeks, along with an exceptional benefits package. Employees are also eligible for overtime and holiday pay.

A Day in the Life of the Customer Care Coordinator

·       Handle a high volume of inbound calls through an Automated Call Distribution (ACD) system.

·       Assist healthcare professionals, patients, and caregivers with treatment coordination.

·       Facilitate emergency arrangements to ensure continuity of care for traveling patients.

·       Work efficiently to meet daily performance metrics, including call handling time, accuracy, and customer satisfaction.

·       Maintain accurate records and documentation using MS Office and other internal systems.

·       Collaborate with internal teams to ensure smooth service delivery.

Requirements of the Customer Care Coordinator position

·       Ability to manage a high volume of calls while maintaining professionalism and empathy.

·       Strong active listening skills with an empathetic and patient-centered approach.

·       Ability to multitask and work efficiently in a fast-paced, metric-driven environment.

·       Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to learn new systems quickly.

·       Prior experience in a contact center or customer service role.

Interviews close on Thursday, September 18th

EOE employer. If interested in this Customer Care Coordinator position, please apply!

If this position is not a good fit for you, feel free to share this link!
All candidates who receive and accept an offer of employment are subject to pre-screening requirements.