Job Title: Admissions Specialist

Location: Remote (with one-time on-site orientation in Malvern, PA and monthly on-site presence)
Pay Rate: $18.50 per hour

Schedule: Full-time with the possibility of a Tuesday–Saturday schedule (Sunday and one weekday off) based on business needs.
Shift Options: Earliest shift would by 8:00-4:30 M-F. and the latest would be 9:30-6:00 M-F w/ some Saturday's (Eastern Time)

Position Summary:
We are seeking an Admissions Specialist I to join a dynamic Contact Center team, providing critical support to facilitate dialysis placements for patients across the nation. This role is vital in delivering exceptional service through phone, email, fax, and web platforms. You will work closely with hospitals, discharge planners, and other internal teammates to ensure seamless coordination of care for both visiting and permanent dialysis placements.

This position begins with a required on-site orientation day in Malvern, PA to pick up IT equipment. The remainder of the training and work is fully remote, with the exception of on-site presence required once a month in the Malvern office.

Key Responsibilities:

• Professionally respond to inbound calls, emails, and faxed referrals regarding treatment options.
• Make outbound calls to hospitals to coordinate dialysis placement requests.
• Utilize internal tools and CRM systems to track and facilitate placements.
• Support the community during emergency events by coordinating placements and checking on patients and teammates.
• Maintain data accuracy and update forms in internal databases.
• Provide ‘Red Carpet’ customer service to internal and external stakeholders.
• Partner with field operations to strengthen relationships with doctors’ offices and hospitals.
• Uphold HIPAA regulations and ensure the confidentiality of patient health information.
• Collaborate with teammates across departments to improve placement processes and database accuracy.

Qualifications:

• High School diploma or equivalent required.
• Minimum of 6 months of relevant experience.
• Proficient in Microsoft Word, Outlook; basic Excel and Access skills.
• Data entry speed of 25–40 keystrokes per minute.
• Strong communication, time management, and organizational skills.
• Ability to work under pressure with empathy and professionalism.

EOE employer. If interested in this Admissions Specialist position, please apply.

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All candidates who receive and accept an offer of employment are subject to pre-screening requirements.