Careers - Metronome


Every individual has unique passions, career goals, and personal values. We are here to make the connection between those and the needs of our customers. When the stars align, we welcome our new employees - or Pulsers as we like to call them - to the family. We offer competitive benefits to ensure that our Pulsers are well taken care of for whatever comes their way.

Queue Monitoring - Tier II

Job Title
Queue Monitoring - Tier II
Requirement ID
Annapolis - Junction,  MD
Other Location

The Queue Monitoring candidate will actively work on a team to provide Mission, Cyber, and Intelligence support. 
Team members duties include:

  • Maintain documentation of problems and meet Service Level Agreement Requirements for calls answered and resolved
  • Help provide technical assistance and support for Workflow Management Services
  • Monitor and support ticket workflows
  • Review, assign, reconcile and support the management of tickets throughout their life-cycle
  • Help coordinate with IT service providers and communicate outages and plans for recovery
Required Skills

• Education/Min Years Experience:
HS degree or Bachelor's degree and one year of Help Desk or Customer Service experience

• One or more years of ticketing system use on a help desk, Remedy or ServiceNow System

Clearance Required:
Active US Government Security Clearance
Optional Skills

• (A+ or Sec+CE) Preferred

An Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Metronome is committed to providing reasonable accommodations to employees and applicants for employment, to assure that individuals with disabilities enjoy full access to equal employment opportunity (EEO). Metronome shall provide reasonable accommodations for the known physical or mental limitations of qualified employees and applicants with disabilities, unless Metronome can demonstrate that a particular accommodation would impose an undue hardship on business operations. Applicants requesting a reasonable accommodation may make a request by contacting us.