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Senior Network Operations Center Analyst
- Job Title
- Senior Network Operations Center Analyst
- Houston, TX 77042
- Other Location
Estimated Start Date: Immediate
Location: Houston, Texas
Immediate Supervisor: Director of Operations
P97 Networks is an innovative, cloud-based Platform as a Service (PaaS) mobile commerce and IoT company that provides secure cloud-based mobile commerce and digital marketing solutions for the convenience retail and fuels marketing industry under the brand name PetroZone®. P97’s mCommerce solutions enhance the ability of convenience store operators, marketers, and oil companies to attract and retain customers by providing technology that securely connects millions of individual mobile phones and connected cars with identity and geo-location-based software technology to create unique connected-consumer experiences.
P97 is recognized as a thought leader and we take hiring very seriously. We further believe the combination of an experienced team, our passion for technology, and our desire to win will make us successful together.
Job Description -Senior Network Operations Center Analyst
P97 is currently hiring multiple Senior Network Operations Center Analysts in our Houston, Texas, headquarters which provides 24/7/365 support to our customers globally. This is a hands-on technical role in which you will be organizing and administering help desk activities. The development environment is largely Microsoft centric (.NET, C#) with infrastructure on the Azure cloud. Currently, task management and service desk activities are managed using the Atlassian software suite and experience with JIRA or Confluence is a plus, but not essential.
The Senior Network Operations Center Analyst is essentially the customer service department to our end clients and you have the opportunity to make a significant impression on the customer satisfaction and acceptance of our leading-edge products. Authorization to work permanently in the USA without sponsorship is required for this position.
§ Responsible for change control management
§ Mentor and train new team members in the Network Operations Center
§ Operational Service Delivery Responsibilities
o Strong execution skills with the ability to work efficiently under pressure and deliver quality results within standards and meet deadlines.
o Experience managing user network access (new users, change in user access, and user terminations).
o Responsible for server folder and share security
o Responsible for maintaining and updating security groups and distribution lists.
o Ability to escalate issues appropriately that cannot be readily solved by the NOC analyst team to the product development team
o Responsible for capacity analysis, forecasting, and planning for hardware and supporting software end-of-life, disk space, processor, and memory utilization
o Design, document, and execute periodic system and support software maintenance routines.
o Design, document, and configure systems for monitoring and supporting software.
o Assist with periodic audits for PCI and security by providing documentation, data, and an explanation of policies and processes for analysis by the security and audit teams.
o Assist with disaster recovery planning, set-up, and testing analysis.
§ Break-Fix Responsibilities
o Liaise with Development team to provide production support and issue resolution.
o Analyze and resolve systems and supporting software related issues.
§ Ability to visualize technical problems from verbal descriptions, use a disciplined approach to troubleshoot the problem, provide clear instructions, and obtain feedback to confirm the actions taken were successful during the problem resolution process.
§ Customer Support Responsibilities
o Manage a large volume of incoming calls
o Provide after hours and weekend on-call support as requested on a rotating basis
o Excel at providing professional customer service skills initiating active listening skills during phone contact.
o Strong analytical and organizational skills with an attention to detail.
o Ability to tactfully handle stressful and difficult situations
§ Bachelor’s degree in IT related field (preferred) or a minimum of 2 years of technical training and/or an associate degree
§ 5 years of help desk support experience for a technical product line
§ 3 years of system administration experience
§ Experience with customer services tools – JIRA/Atlassian suite (preferred)
§ Experience with network systems using TCP/IP and supporting protocols.
§ Experience in an operations / production support role.
§ Exposure/Experience with the following is a plus including: Azure, Office 365, MCSE Certification, Exchange/Exchange online, MS SQL/Azure SQL
§ Excellent facilitation, verbal and written (formal and technical) communication skills with a solid command of the English language
§ Experience supporting a point-of-sale or retail fueling system is a plus.
P97’s employees are recognized as a thought leader by peers, customers, and others in the industry with a respected reputation both internally and externally. If you want to be the newest member of a vibrant group of technology leaders in an innovative and entrepreneurial environment, then apply online today to start building solutions that customers will love to use and join a company that truly rewards your hard work and values your talented contributions.
P97 rewards your hard work with a competitive compensation plan, comprehensive benefits plan, stock options, 401k with a match, PTO package, and amazing opportunities for career growth and personal development.
P97 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
No calls or agencies please. P97 Networks, Inc. will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now, or in the future, are not eligible for hire
Please note, relocation assistance will not be provided for this position. We thank all respondents for their interest in P97. However, only those selected for an interview will be contacted.
This job description provides many examples of the types of responsibilities required but is in not intended to be a comprehensive list. The incumbent will complete other job responsibilities as needed which are not specifically described in this document.
Option 1: Create a New Profile
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