Open Positions – Thompson

Join Our Team



In an effort to help our organization transform and evolve, each member of the Thompson Team must truly be committed not only to the Thompson Mission but to the Thompson Culture!

In addition to competitive salary ranges and benefit packages, Thompson offers ample opportunity for leadership and professional development. We value innovation and teamwork across all positions and departments. At Thompson, it’s important that everyone always feel heard and encouraged to be their best- as a result, we’re able to provide the best service to children and families in need across the Carolinas. 

We believe that for us to realize our vision, we must be “ALL IN”. Are you considering joining the team? Ask yourself if you possess these 5 core characteristics we hold ourselves accountable to:

A – Accountability

L – Leadership

L – Learning


I – Innovation

N – Needs Centered (clients, community, and staff)




We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status.

Thompson Child & Family Focus is an equal opportunity employer. Thompson Child & Family Focus promotes diversity within the organization to ensure a diverse workforce as well as for accreditation purposes.

Please note we make every attempt to post all open positions. We do not “hold” applications for future positions and you must apply separately for each position of interest. While we may be unable to contact you to confirm receipt of your application, we are also unable to respond to calls regarding application status.

Questions with a red asterisk (*) are required. Additional data may become required based on answers provided. For example, if you answer “Yes” to a question, an explanation may be required. Please note that incomplete applications will not be processed.

Quality Improvement Specialist

Job Title
Quality Improvement Specialist
Job ID
Matthews,  NC 28105
Other Location

Assists programs in maintaining compliance with internal and external standards as well as supporting Continuous Quality Improvement efforts for the organization. This includes monitoring compliance with external standards set by stakeholders and accrediting/licensing agencies such as Joint Commission, Medicaid/MCO, DHHS, DHSR, DSS, and DCDEE. Also, ensures compliance with internal standards by conducting regular internal reviews of program services and monitors Plan of Corrections. Conducts quality audits of IRIS reports and ensures reporting procedures are being followed. Assists with the grievance process by conducting internal investigations of client rights violations and complaints.

Bachelor’s Degree required. Must have (3) years Behavioral health/Human service experience. Knowledge of Medicaid standards, NC Managed Care, Continuous Quality Improvement, and regulatory compliance required. Experience with conducting investigations of grievances and knowledge of Joint Commission accreditation standards preferred. Excellent computer skills including Microsoft Word, Outlook, PowerPoint and Excel. Excellent time-management, verbal and written communication skills.

A valid driver’s license in the state of permanent residence, at least 3 years of driving with a driver’s license and clean driving record are required. All potential job candidates must pass a drug screening test, and an extensive background check is required. No calls please.

Thompson seeks to maintain an inclusive diverse workforce. All qualified applicants are encouraged to apply.

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