Careers - Metronome
Careers

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Every individual has unique passions, career goals, and personal values. We are here to make the connection between those and the needs of our customers. When the stars align, we welcome our new employees - or Pulsers as we like to call them - to the family. We offer competitive benefits to ensure that our Pulsers are well taken care of for whatever comes their way.


Systems Administrator (Data Center Ops Technician II)

Job Title
Systems Administrator (Data Center Ops Technician II)
Requirement ID
27354088
Location
St. Louis,  MO
Other Location
Description

Employment Type: Full-time

The Data Center operations technician is responsible for the operations, maintenance, and monitoring of data center operations and supporting infrastructure. This is a mid-level position into a 24/7 Data Center operations group.

Team member will actively provide tier 2+ network monitoring and systems administration & support of Data center Operation in support of critical CONUS and OCONUS operations. The Data Center Ops team is responsible for detailed operations documentation and reporting of events with follow through until resolution. The team operates 24/7/365 and must follow operational procedures and guidelines established by leadership to include some knowledge of business structure and interdependencies between departmental applications.

Duties Include:

  • Conduct real-time, pro-active monitoring of all compute and local area networking resources within the data centers (including Virtual Infrastructure, data center LAN, virtual servers, Storage solutions, databases) across multiple sites.
  • Identify, analyze, respond, triage, and troubleshoot/resolve system alerts indicating issues with data center components.
  • Conduct hands-on administration of virtual machines, hosts, and devices via vCenter, remote desktop protocols, and other virtualized management interfaces.
    • Administration consists of, but is not limited to: assessing all virtual resources, consoling into virtual machines, creating/deleting virtual snapshots, fully triaging virtual server issues, and restarting virtual machines.
  • Support diagnoses and troubleshooting of problems/issues with the virtualization environment including Microsoft Windows and Linux O/S systems.
  • Provide systems diagnostics and availability monitoring and reporting/escalation services
  • Perform incident capture, verification, diagnostics and escalation
  • Within established procedures, responds to end user requests for technical support and assistance.
  • Provide first response for all associated, technical engineering lanes within the data center
  • Manage, record and tracks compute configuration changes as approved by Configuration Change Control Boards
  • Create and maintain standard operating procedures and operational reporting protocol for the purpose of communicating system and network health with upper management, government customers, mission partners, ASPs, and agency executives.
  • Interact with vendors to coordinate the maintenance and replacement of hardware that effects high and critical systems and environments
  • Maintain extremely accurate, high level reporting of all issues
  • Maintain current industry knowledge of development concept, practices and procedures
  • Develop an in-depth understanding of the Customer Data Center Services baseline capabilities, design and objectives.
  • Provide systems diagnostics and availability monitoring and reporting/escalation services
  • Perform incident capture, verification, diagnostics and escalation
  • Position is expansive and additional responsibilities can be added

Work Schedule: Shift Schedule: If chosen, this position requires team member to work on a shift schedule, Sunday - Wednesday 17:30 - 05:30.

Background Screening/Check/Investigation: Successful Completion of a Background Check will be required as a condition of hire.

Benefits: Metronome offers a comprehensive benefits package that reflects our commitment to creating a diverse and supportive workplace.  Benefit eligibility is determined on the type of position (full-time, part-time, temporary). Metronome’s range of benefits include, but are not limited to, Medical, Vision & Dental Insurance, Life Insurance, Paid Time-Off & Company Paid Holidays, Personal Development & Learning Opportunities.

Application Process: Please follow all instructions carefully. Errors or omissions may affect your consideration for employment.

  1. Select Create Profile and Apply to Requirement
  2. Complete your Profile and Answer the Questionnaire
  3. Upload a current resume
  4. Complete the Online Application and Submit

Evaluation Process: Metronome will evaluate applicants based on how well they meet the qualifications of the position above. Your completed application (including questionnaire, resume, and online application) will be used to determine your eligibility and how well you meet the qualifications for this position.

Your responses to the questionnaire may be compared to your resume and application; if either your resume or application contradicts or does not support your responses, you will disqualify yourself and not receive further consideration for this job.

Equal Employment Opportunity Policy

Metronome does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Metronome is committed to providing reasonable accommodations to applicants with disabilities where appropriate. A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Applicants requiring reasonable accommodation for any part of the application process or hiring process should contact Metronome Human Resources at hr@wearemetronome.com or 703-957-4082. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Required Skills

• BA / BS
• 5-8+ years of directly related experience in systems administration of preferably Windows and Linux OS systems.
• 5+ years of experience working in one or more of the following areas: Data center Operations, Network Ops Center Operations, Enterprise-level network monitoring and/or virtual infrastructure monitoring.
• 5+ year providing Operation and Sustainment support for the virtualization environment.
• Direct technical experience in Virtualization administration, preferably VMWare.

• Familiarity with current data center infrastructure.
• High level proficiency of data center components
• Advanced proficiency with systems engineering principles, methods, and techniques.
• Proficient with current industry hardware, software, and equipment.
• Working familiarity of VMware ESX 6.0/6.5/6.7
• Working familiarity of Windows Server 2008R2/2012R2/2016
• Working familiarity of Unix/Linux
• Strong proficiency with enterprise networks including load balancers, routers, switches
• Experience with enterprise–level monitoring suites/software preferably BMC TrueSight, SolarWinds

• Professional certification in one or more relevant technologies.
• Must have current 8570 IAT II Level Certification (CNA-Security, GICSP, GSEC, Sec+ CE, SSCP) or higher.

Clearance:
Active US Government Security Clearance Required.
Optional Skills

• Desired: solid understanding of the ITIL framework
• Ability to identify trends and drive key metrics
• Ability to make correct data-driven judgments
• Ability to work independently and manage multiple task and priorities for operational deliverables
• Ability to analyze and troubleshoot using Window server logs, monitoring and network analysis tools
• Remedy and/or ServiceNow Experience a plus
• Technical written & verbal communication skills (technical writing)
• Experience supporting Intelligence and/or DoD Community
Openings
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