Careers - Metronome
Careers

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Every individual has unique passions, career goals, and personal values. We are here to make the connection between those and the needs of our customers. When the stars align, we welcome our new employees - or Pulsers as we like to call them - to the family. We offer competitive benefits to ensure that our Pulsers are well taken care of for whatever comes their way.


Systems Administrator (Data Center Ops Technician II)

Job Title
Systems Administrator (Data Center Ops Technician II)
Requirement ID
27354088
Location
Springfield,  VA
Other Location
Description

The Data Center operations technician is responsible for the operations, maintenance, and monitoring of data center operations and supporting infrastructure. This is a mid-level position into a 24/7 Data Center operations group.

Team member will actively provide tier 2+ network monitoring and systems administration & support of Data center Operation in support of critical CONUS and OCONUS operations. The Data Center Ops team is responsible for detailed operations documentation and reporting of events with follow through until resolution. The team operates 24/7/365 and must follow operational procedures and guidelines established by leadership to include some knowledge of business structure and interdependencies between departmental applications.

Duties Include:

  • Conduct real-time, pro-active monitoring of all compute and local area networking resources within the data centers (including Virtual Infrastructure, data center LAN, virtual servers, Storage solutions, databases) across multiple sites.
  • Identify, analyze, respond, triage, and troubleshoot/resolve system alerts indicating issues with data center components.
  • Conduct hands-on administration of virtual machines, hosts, and devices via vCenter, remote desktop protocols, and other virtualized management interfaces.
    • Administration consists of, but is not limited to: assessing all virtual resources, consoling into virtual machines, creating/deleting virtual snapshots, fully triaging virtual server issues, and restarting virtual machines.
  • Support diagnoses and troubleshooting of problems/issues with the virtualization environment including Microsoft Windows and Linux O/S systems.
  • Provide systems diagnostics and availability monitoring and reporting/escalation services
  • Perform incident capture, verification, diagnostics and escalation
  • Within established procedures, responds to end user requests for technical support and assistance.
  • Provide first response for all associated, technical engineering lanes within the data center
  • Manage, record and tracks compute configuration changes as approved by Configuration Change Control Boards
  • Create and maintain standard operating procedures and operational reporting protocol for the purpose of communicating system and network health with upper management, government customers, mission partners, ASPs, and agency executives.
  • Interact with vendors to coordinate the maintenance and replacement of hardware that effects high and critical systems and environments
  • Maintain extremely accurate, high level reporting of all issues
  • Maintain current industry knowledge of development concept, practices and procedures
  • Develop an in-depth understanding of the Customer Data Center Services baseline capabilities, design and objectives.
  • Provide systems diagnostics and availability monitoring and reporting/escalation services
  • Perform incident capture, verification, diagnostics and escalation
  • Position is expansive and additional responsibilities can be added

If chosen, this position requires team member to work on a shift schedule, Sunday - Wednesday 17:30 - 05:30.

Required Skills

• BA / BS
• 5-8+ years of directly related experience in systems administration of preferably Windows and Linux OS systems.
• 5+ years of experience working in one or more of the following areas: Data center Operations, Network Ops Center Operations, Enterprise-level network monitoring and/or virtual infrastructure monitoring.
• 5+ year providing Operation and Sustainment support for the virtualization environment.
• Direct technical experience in Virtualization administration, preferably VMWare.

• Familiarity with current data center infrastructure.
• High level proficiency of data center components
• Advanced proficiency with systems engineering principles, methods, and techniques.
• Proficient with current industry hardware, software, and equipment.
• Working familiarity of VMware ESX 6.0/6.5/6.7
• Working familiarity of Windows Server 2008R2/2012R2/2016
• Working familiarity of Unix/Linux
• Strong proficiency with enterprise networks including load balancers, routers, switches
• Experience with enterprise–level monitoring suites/software preferably BMC TrueSight, SolarWinds

• Professional certification in one or more relevant technologies.
• Must have current 8570 IAT II Level Certification (CNA-Security, GICSP, GSEC, Sec+ CE, SSCP) or higher.

Clearance:
Active US Government Security Clearance Required.
Optional Skills

• Desired: solid understanding of the ITIL framework
• Ability to identify trends and drive key metrics
• Ability to make correct data-driven judgments
• Ability to work independently and manage multiple task and priorities for operational deliverables
• Ability to analyze and troubleshoot using Window server logs, monitoring and network analysis tools
• Remedy and/or ServiceNow Experience a plus
• Technical written & verbal communication skills (technical writing)
• Experience supporting Intelligence and/or DoD Community
Openings
1


An Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Metronome is committed to providing reasonable accommodations to employees and applicants for employment, to assure that individuals with disabilities enjoy full access to equal employment opportunity (EEO). Metronome shall provide reasonable accommodations for the known physical or mental limitations of qualified employees and applicants with disabilities, unless Metronome can demonstrate that a particular accommodation would impose an undue hardship on business operations. Applicants requesting a reasonable accommodation may make a request by contacting us.