Careers - Metronome
Careers

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JOIN THE METRONOME FAMILY


Every individual has unique passions, career goals, and personal values. We are here to make the connection between those and the needs of our customers. When the stars align, we welcome our new employees - or Pulsers as we like to call them - to the family. We offer competitive benefits to ensure that our Pulsers are well taken care of for whatever comes their way.


Customer Technical Support Specialist

Job Title
Customer Technical Support Specialist
Requirement ID
27363689
Location
Dahlgren,  VA 22448
Other Location
Description

Required Security Clearance: Secret

Required Certification: DOD IAT Level II compliant by start date.

Required Experience: 

  • 2-5 years of experience

Seeking a Desktop Support Technician to provide customer support and technical assistance to users of a specific organization at the Naval Surface Warfare Center Dahlgren Division (NSWCDD).

Functional Responsibility:

  • Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
  • Specific support consists of troubleshooting hardware, software, and network related issues encountered by NMCI users of CLINs 0038AA/AB or 0038AC seats.
  • Assist users with data migrations whenever the user's system is Tech Refreshed. Monitor the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance.
  • Provide support for NMCI public folder management (e.g., permission and administrator roles).
  • Provide share drive management including administrative responsibilities, training content managers, and configuration management duties.
  • Maintain and develop IT related procedures required to support the organization.
  • Provides support to Information Management/Information Technology/and Information Assurance related data calls required of the Department Information Officer (DIO).
  • Provide input for the preparation of a monthly progress and status report.

Qualifications:

  • Must demonstrate strong troubleshooting skills along with strong analytical and problem solving skills.
  • Must demonstrate the ability to multi-task and work with others to resolve IT related issues.
  • Requires an understanding of current Microsoft supported Windows operating systems.
  • A high level of competency in both written and oral communications skills is strongly desired.
  • Knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment is a plus; but not required.
  • Familiarity with the Department of Defense (DOD) networking and security accreditation processes and procedures is a plus; but not required.
  • A working knowledge of Windows Active Directory and current NMCI policies and procedures are strongly desired.
  • Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint.
  • Ability to communicate effectively with all levels of employees and outside contacts.
  • Strong interpersonal skills and good judgment with the ability to work alone or as part of a team.

Preferences: Bachelors’ Degree is preferred.

Working Conditions:

Work is typically based in a busy office environment and subject to frequent interruptions. Business work hours are normally set from Monday through Friday 8:00am to 5:00pm, however some extended or weekend hours may be required. Additional details on the precise hours will be informed to the candidate from the Program Manager/Hiring Manager.

Physical Requirements:

May be required to lift and carry items weighting up to 25 lbs. Requires intermittent standing, walking, sitting, squatting, stretching and bending throughout the work day.

Background Screening/Check/Investigation:

Successful Completion of a Background Screening/Check/Investigation will/may’ be required as a condition of hire.

Employment Type: Full-time / Exempt

Benefits:

Metronome offers competitive compensation, a flexible benefits package, career development opportunities that reflect its commitment to creating a diverse and supportive workplace.  Benefits include, not all inclusive – Medical, Vision & Dental Insurance, Paid Time-Off & Company Paid Holidays, Personal Development & Learning Opportunities.

Other:

An Equal Opportunity Employer:  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Metronome LLC is committed to providing reasonable accommodations to employees and applicants for employment, to assure that individuals with disabilities enjoy full access to equal employment opportunity (EEO).  Metronome LLC shall provide reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities, unless Metronome can demonstrate that a particular accommodation would impose an undue hardship on business operations.  Applicants requesting a reasonable accommodation may make a request by contacting us.

Required Skills

see above
Openings
1


An Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Metronome is committed to providing reasonable accommodations to employees and applicants for employment, to assure that individuals with disabilities enjoy full access to equal employment opportunity (EEO). Metronome shall provide reasonable accommodations for the known physical or mental limitations of qualified employees and applicants with disabilities, unless Metronome can demonstrate that a particular accommodation would impose an undue hardship on business operations. Applicants requesting a reasonable accommodation may make a request by contacting us.