BE A SPARK IN OUR INDUSTRY
JOIN THE METRONOME FAMILY
Every individual has unique passions, career goals, and personal values. We are here to make the connection between those and the needs of our customers. When the stars align, we welcome our new employees - or Pulsers as we like to call them - to the family. We offer competitive benefits to ensure that our Pulsers are well taken care of for whatever comes their way.
- Job Title
- Remote Monitoring
- Requirement ID
- Annapolis Junction, MD 20794
- Other Location
Required Security Clearance: TS/SCI with Poly
Required Certification: DoD 8570 IAT Level II at the time of start.
Required Education: High School and 5 years of customer service or Bachelor's degree and one year of Help Desk experience.
Required Experience: One or more years of related experience
- Provide technical assistance and telephonic support for Remote Monitoring to Intel Customers.
- Maintain documentation of problems and meet Service Level Agreement Requirements for calls answered and resolved.
- Help provide technical assistance and support for Workflow Management services
- Monitor and support ticket workflows
- Review, assign, reconcile and support the management of tickets throughout their lifecycle
- Help coordinate with IT service providers and communicate outages and plans for recovery
- See Education and Experience
Work is typically based in a busy office environment and subject to frequent interruptions. Business work hours are normally set from Monday through Friday 8:00am to 5:00pm, however some extended or weekend hours may be required. Additional details on the precise hours will be informed to the candidate from the Program Manager/Hiring Manager.
May be required to lift and carry items weighting up to 25 lbs. Requires intermittent standing, walking, sitting, squatting, stretching and bending throughout the work day.
Successful Completion of a Background Screening/Check/Investigation will/may’ be required as a condition of hire.
Employment Type: Full-time / Exempt
Metronome offers competitive compensation, a flexible benefits package, career development opportunities that reflect its commitment to creating a diverse and supportive workplace. Benefits include, not all inclusive – Medical, Vision & Dental Insurance, Paid Time-Off & Company Paid Holidays, Personal Development & Learning Opportunities.
An Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Metronome LLC is committed to providing reasonable accommodations to employees and applicants for employment, to assure that individuals with disabilities enjoy full access to equal employment opportunity (EEO). Metronome LLC shall provide reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities, unless Metronome can demonstrate that a particular accommodation would impose an undue hardship on business operations. Applicants requesting a reasonable accommodation may make a request by contacting us.
- Required Skills