Careers - Metronome
Careers

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Every individual has unique passions, career goals, and personal values. We are here to make the connection between those and the needs of our customers. When the stars align, we welcome our new employees - or Pulsers as we like to call them - to the family. We offer competitive benefits to ensure that our Pulsers are well taken care of for whatever comes their way.


Watch Support Officer

Job Title
Watch Support Officer
Requirement ID
27369631
Location
Herndon,  VA
Other Location
Description

Required Security Clearance: TS/SCI w/CI Poly (must be able to obtain polygraph before start, process will begin with TS/SCI)

Metronome seeking a TAC Watch Support Specialist, Level-2/3 to support the Think Analyze Connect (TAC) Program. This position is located in Northern Virginia. The ideal candidate will be joining a highly motivated and focused team supporting intelligence analysis around the globe via a centralized service desk.

The TAC watch is responsible for actively monitoring systems, ensuring continuous availability of data, and providing analytic support to a global user base on a 24/7 basis. TAC is a web based analytic support service used to leverage large datasets and aid in the development of predictive analysis within the Intelligence community.

Experience: 4 years’ experience with a BA/BS degree or progressive and related education, training and/or certification(s) may be substituted.

Functional Responsibility:

  • Serve as primary point of contact for a large and diverse user base
  • Persistently monitor relevant systems and coordinate escalation of trouble tickets
  • Perform initial triage of suspected/reported issues
  • Work closely with TAC Operations/Engineering staff to coordinate issue resolution
  • Support content administration/quality control of the TAC query database and User Management Service
  • Troubleshoot user access issues
  • Review and approve user generated queries, account requests, and role requests in accordance with policy.
  • Provide analytic support to users through the creation of grids and queries
  • Receive, respond to, and properly document user requests
  • Support promulgation of information to the TAC community
  • Assist with the development of team SOPs and SharePoint site

Qualifications:

  • Demonstrated experience supporting and maintaining IT systems
  • Excellent verbal and written communication
  • Excellent customer service skills
  • Prior TAC experience is a must have

Working Conditions:

Work is typically based in a busy office environment and subject to frequent interruptions. Business work hours are normally set from Monday through Friday 8:00am to 5:00pm, however some extended or weekend hours may be required. Additional details on the precise hours will be informed to the candidate from the Program Manager/Hiring Manager.  Ability and willingness to work a 24/7 rotating shift.

Physical Requirements:

May be required to lift and carry items weighting up to 25 lbs. Requires intermittent standing, walking, sitting, squatting, stretching and bending throughout the work day.

Background Screening/Check/Investigation:

Successful Completion of a Background Screening/Check/Investigation will/may be required as a condition of hire.

Employment Type: Full-time / Exempt

Benefits:

Metronome offers competitive compensation, a flexible benefits package, career development opportunities that reflect its commitment to creating a diverse and supportive workplace.  Benefits include, not all inclusive – Medical, Vision & Dental Insurance, Paid Time-Off & Company Paid Holidays, Personal Development & Learning Opportunities.

Other:

An Equal Opportunity Employer:  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Metronome LLC is committed to providing reasonable accommodations to employees and applicants for employment, to assure that individuals with disabilities enjoy full access to equal employment opportunity (EEO).  Metronome LLC shall provide reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities, unless Metronome can demonstrate that a particular accommodation would impose an undue hardship on business operations.  Applicants requesting a reasonable accommodation may make a request by contacting us.

Required Skills

see above
Openings
1


An Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Metronome is committed to providing reasonable accommodations to employees and applicants for employment, to assure that individuals with disabilities enjoy full access to equal employment opportunity (EEO). Metronome shall provide reasonable accommodations for the known physical or mental limitations of qualified employees and applicants with disabilities, unless Metronome can demonstrate that a particular accommodation would impose an undue hardship on business operations. Applicants requesting a reasonable accommodation may make a request by contacting us.