Required Security Clearance: TS/SCI

Shift: Sunday – Wednesday (5:30am to 5:30pm)

Required Education and Experience:

• Bachelor’s Degree in a related business or technical discipline, or the equivalent combination of education, technical training, or work/military experience.
• 5+ years of related experience, including supervisory experience.

Functional Responsibility:

• Analyze system performance and take corrective actions as needed.
• Troubleshoot system incidents.
• Assist users with system problems.
• Coordinate with Tier 1 support; mission partners; end users; and others.
• Monitor and report meaningful metrics.
• Develop and update support documentation and Standard Operating Procedures.
• Ability to independently represent the program in supporting a consumer's or mission partner's maintenance activity.
• Manages the functionality and efficiency of a group of computers running on one or more operating systems.
• The operations team is responsible for Tier 2 operational support of a mission-critical Enterprise Identity & Access Management system.
• Operational monitoring and management of Linux servers and COTS software; as well as acting as a Help Desk for users who need assistance.
• As the program gains more consumers; we continue to meet the high demand to provide cutting-edge technology to our customer and their partner organizations.

Qualifications:

• Strong communication skills; both verbal and written.
• Comfortable discussing technical information with users and other support personnel.
• Ability to quickly learn new software and IT concepts.
• Strong problem solving and decision making skills.
• Ability to work autonomously as well as an integral member of a team.
• Ability to work weekend; and overnight shifts on a regular rotation.
• Meet years of experience required.

Preferences:

• Experience in RHEL or CentOS, not mandatory.

Working Conditions:

Work is typically based in a busy office environment and subject to frequent interruptions. Additional details on the precise hours will be informed to the candidate from the Program Manager/Hiring Manager.

Physical Requirements:

May be required to lift and carry items weighting up to 15 lbs. Requires intermittent standing, walking, sitting, squatting, stretching and bending throughout the work day.

Background Screening/Check/Investigation:

Successful Completion of a Background Screening/Check/Investigation will/may be required as a condition of hire.

Employment Type: Full-time / Exempt

Benefits:

Metronome offers competitive compensation, a flexible benefits package, career development opportunities that reflect its commitment to creating a diverse and supportive workplace.  Benefits include, not all inclusive – Medical, Vision & Dental Insurance, Paid Time-Off & Company Paid Holidays, Personal Development & Learning Opportunities.

Other:

An Equal Opportunity Employer:  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Metronome LLC is committed to providing reasonable accommodations to employees and applicants for employment, to assure that individuals with disabilities enjoy full access to equal employment opportunity (EEO).  Metronome LLC shall provide reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities, unless Metronome can demonstrate that a particular accommodation would impose an undue hardship on business operations.  Applicants requesting a reasonable accommodation may make a request by contacting us.