Careers - Metronome
Careers

BE A SPARK IN OUR INDUSTRY
JOIN THE METRONOME FAMILY


Every individual has unique passions, career goals, and personal values. We are here to make the connection between those and the needs of our customers. When the stars align, we welcome our new employees - or Pulsers as we like to call them - to the family. We offer competitive benefits to ensure that our Pulsers are well taken care of for whatever comes their way.


Knowledge Management Specialist

Job Title
Knowledge Management Specialist
Requirement ID
27398772
Location
Springfield,  VA 22150
Other Location
St. Louis, MO
Description

Employment Type: Full-time

Required Security Clearance: TS/SCI (ability to obtain poly)

Required Education and Experience:

  • HS/GED with 10 years’ experience
  • Associates with 8 years’ experience
  • Bachelors with 6 years’ experience
  • Masters with 4 years’ experience
  • PhD with 2 years’ experience

Functional Responsibility:

Knowledge Management Specialist use both words and visual aids to explain difficult concepts, often to nontechnical audiences. Work products for Knowledge Management Specialist include instruction manuals, process documentation, and quick reference materials. Whether they support internal or external customers, knowledge management specialists’ ultimate goal is to communicate complex information in a clear and concise manner. While knowledge management specialists may write about a very wide variety of topics, their duties tend to fall into several functional categories:

Study Products and Processes
Much of a knowledge management specialist’s job consists of learning the information they need to communicate. This can come in the form of observation, formal training sessions, or other research. KM specialist may use products or observe processes in action to gain a better understanding of them.

Consult Subject Matter Experts
Knowledge Management Specialists frequently work with administrators, engineers, and others responsible for key processes to gain an understanding of their subject matter. The information elicited from interviews and other communications provides the foundation for the final written product, although a significant amount of “processing” is typically required. 

Produce and Maintain Documentation
Knowledge Management Specialists produce documents that distill complex technical concepts for a broader or less technically experienced audience. Some documents used internally to help train employees or provide uniformity for large organizations. Others, such as end-user manuals, designed for a general readership. Knowledge Management Specialists also maintain existing documentation and keep it up to date as products or processes change.

This hands-on role requires great attention to detail, excellent organization skills and flexibility to pivot between highly visible customer priorities to meet deadlines.

  • Develop Knowledge Management materials by completing thorough research, analyzing educational resources and assessing the needs of Agency.
  • Confer with stakeholders and leverage Service Desk problem ticketing data to identify trends where increased and/or modified Knowledge Management documentation is required.
  • Maintain schedule of planned Knowledge Management and related document releases.
  • Gather and research graphics and imagery for multi-dimensional messaging.
  • Write strategic, clear, and concise copy with the ability to adapt to specific and targeted audience.

Qualifications:

  • Explanatory writing skills – technical writers must be able to convey complicated ideas to non-expert readers with clarity and a minimum of obscure jargon.
  • Information gathering – whether they’re reading existing literature, interviewing subject matter specialists, or analyzing processes, technical writers conduct extensive research to prepare for their writing tasks. The ability to absorb complex information and compile good working notes is important for successful technical writing.
  • Graphic design – a technical writer may employ a variety of charts, diagrams, and other visual aids to help communicate technical concepts.
  • Editing – technical writers work together by reviewing and editing each other’s work to improve its clarity and consistency.

Preferences:

  • Familiar with customer / mission.
  • Analyzing Data and Information — identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
  • Ability to work with minimal supervision.

Work Schedule: Core Hours

Background Screening/Check/Investigation: Successful Completion of a Background Check will be required as a condition of hire.

Benefits: Metronome offers a comprehensive benefits package that reflects our commitment to creating a diverse and supportive workplace.  Benefit eligibility is determined on the type of position (full-time, part-time, temporary). Metronome’s range of benefits include, but are not limited to, Medical, Vision & Dental Insurance, Life Insurance, Paid Time-Off & Company Paid Holidays, Personal Development & Learning Opportunities.

Application Process: Please follow all instructions carefully. Errors or omissions may affect your consideration for employment.

  1. Select Create Profile and Apply to Requirement
  2. Complete your Profile and Answer the Questionnaire
  3. Upload a current resume
  4. Complete the Online Application and Submit

Evaluation Process: Metronome will evaluate applicants based on how well they meet the qualifications of the position above. Your completed application (including questionnaire, resume, and online application) will be used to determine your eligibility and how well you meet the qualifications for this position.

Your responses to the questionnaire may be compared to your resume and application; if either your resume or application contradicts or does not support your responses, you will disqualify yourself and not receive further consideration for this job.

Equal Employment Opportunity Policy

Metronome does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Metronome is committed to providing reasonable accommodations to applicants with disabilities where appropriate. A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Applicants requiring reasonable accommodation for any part of the application process or hiring process should contact Metronome Human Resources at hr@wearemetronome.com or 703-957-4082. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Required Skills

See above