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Tier II Help Desk Engineer

Job Title
Tier II Help Desk Engineer
Job ID
27413742
Location
St. Louis,  MO 63146
Other Location
Description

Tier 2 Help Desk Engineer

SSE is a leading technology company serving St. Louis, MO and Jacksonville, FL for over 35 years. We are seeking talented Tier 2 Help Desk Engineer to join our quality service team in our St. Louis, MO location. The primary responsibility is to provide full range technical support to SSE client networks.  The right candidate will show a focus on customer service and customer care, and grow technically within a company that places technical service, customer-first interaction and delivery as its most critical success measure.

Essential Job Functions/Skills:

  • Excellent organizational skills and attention to details
  • Deliver solutions based on established practices and procedures
  • Able to work when required with minimal supervision, but willing to additionally work in and contribute to a collaborative team environment
  • Strong consulting skills and ability to develop and clearly present solutions
  • Triage, review, and troubleshoot network and PC issues
  • Demonstrated practical knowledge and experience with Microsoft Servers & Desktops
  • Demonstrated practical knowledge in LAN/WAN technologies

Technical Skills:

Note: Please review qualifications below – while we seek these skills across the team, we seek individuals with most of the skills, not necessarily all of them.

  • Server Operating Systems:  Windows Server 2008, 2012, and 2016
  • Firewall:  Cisco Meraki and ASA
  • Directory Services:  Active Directory
  • Core Network Services: DNS, DHCP, RRAS, WINS, Citrix, Terminal Services
  • Desktop Operating Systems:  Windows,  Linux (Optional),  Macintosh
  • Remote Support Software: Kaseya or similar
  • Networking Technologies: Cisco Meraki or similar
  • Ticketing Software: AutoTask or similar
  • Clustering Technologies: Hyper-V, VMWare
  • Corporate Backup: Datto or similar
  • Corporate Anti-Virus Software: ESET or similar
  • Corporate Spyware Software:  Malwarebytes or similar

Education & Experience:

  • Bachelor or Associates degree in related field preferred
  • 3-5 years network or systems administration experience
  • Professional certifications in Cisco and Microsoft, are a plus
  • “This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required.”  US Citizen required

Benefits:

Insurance: Health, vision, dental; PTO; 401k; paid holidays, weekly paychecks

Continuing Education: SSE encourages team members to participate in Microsoft and other skill development programs on an on-going basis

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