Vantage Travel | Deluxe World Travel Service | River Cruises & Tours

Concierge Sales Agent

Job Title
Concierge Sales Agent
Job ID
27419816
Location
Boston,  MA
Other Location
Description

$$$ Earn top commissions – Over six figures! $$$

About Vantage Deluxe World Travel

Vantage Deluxe World Travel is the leader in adventure travel for thirty-five years.  Since 1983, Vantage Deluxe World Travel develops and delivers memorable travel journeys on seven continents whether on land, riverboats or small ships.

Vantage values motivation, commitment, initiative, and a sense of humor. We’re looking for team players who thrive in a diverse and dynamic work environment. If you think you fit the bill, we invite you to apply online today.

If you are driven by working in a dynamic environment where you’ll discover the value of impactful contributions in an industry that’s easy to fall in love with – the travel industry…Vantage may just be your next home to learn, contribute, work hard and have a little fun. As we evolve technologically and proactively offer differentiated travel experiences to our customers, we search for dynamic, progressive and focused professionals to join the Vantage team whether that’s in our headquarters in Boston or in one of our global offices.

Job Summary for Concierge Sales Agent

This position is part of the company wide Concierge Team. As a Concierge Sales Agent, you will handle inbound and outbound sales calls about our River Cruises, Land and Small Ship travel products. You will be successfully closing sales by influencing customers’ travel decisions through exceptional selling skills and in-depth product knowledge, while maintaining a professional, courteous and outgoing personality. THIS IS A REMOTE POSITION.

Concierge Sales Agent Responsibilities

  • Answer and resolve customer concerns about reservations, travel, promotions, and the company via phone, email and chat.
  • Resolve all inquiries that require research or additional information by utilizing the appropriate resources and provide timely follow up as necessary.
  • Maintains a good team rapport with various departments and personnel across the company to resolve guest’s questions that arise pre, post or on-tour.
  • Consistently meet or exceed expected performance and service quality goals.
  • Maintain a friendly, courteous, service-oriented, professional, outgoing, and customer service oriented mindset throughout all interactions with guests. Remain calm and professional through difficult conversations.
  • Maintain knowledge base by attending weekly training for new implementations (promotions, sales goals, procedures, accounting, and products) in order to ensure professional service to our guests.
  • Identify and close sales/up-sell opportunities including travel protection, cabin upgrades, air upgrades and other tour features, through inbound calls; online chat and email,
  • Other duties to be assigned or modified to meet changing business needs and requirements

Qualifications for Concierge Sales Agent

  • Experience in a commission based role preferred
  • Business to Consumer sales experience preferred
  • Strong verbal and written communication skills, with excellent problem solving skills
  • Experience in travel, hospitality, concierge service, luxury brand clientele highly preferred
  • Ability to multi-task and work well in a fast paced environment
  • Excellent typing, phone, listening, and computer skills required
  • Basic Microsoft skills including Outlook
  • Reservation system experience highly preferred
  • Email & Chat experience preferred
  • High attention to detail and accuracy
  • Bachelor’s degree or equivalent experience preferred but not required

Software/Systems

  • Basic Microsoft skills, including Outlook
  • Reservation system experience highly preferred

This company is run by the numbers and strictly adheres to weekly reporting and holding people accountable to their numbers. 

Compensation/Benefits

Base Salary + highly competitive commission plan

4 weeks of paid training

15 vacation days, 10 holidays, 5 sick days and 3 personal days

401K with company match, Medical, dental, and vision benefits

Travel discounts – employees who complete a minimum of 6 months service are eligible for a free familiarity river cruise, and discounted rates on Vantage Travel products.

Schedule

2 different shifts

Rotating holidays

Equal Opportunity Employer

Vantage Travel is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, gender, gender identity, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

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