1. Purpose of Job

Summarize the purpose and essential functions for the job, in about one to three sentences.

The Language Interpreter coordinates and assists patient registration, patient accounts, scheduling & referral processes, and procedures for HUH providers. Serves as an interpreter for patients who do not speak English.

2. Principle Duties and Responsibilities

Define the most essential and critical duties and responsibilities of the job. This is not intended to be an exhaustive list of all responsibilities and duties, only those that are most essential functions of the job.

Arrange the duties below in order of importance to the success of the job. Beside each duty, indicate the estimated percentage of overall time spent on that duty. All percentages should total to 100%. Tasks representing less than 5% of time should be listed as "additional duties as assigned."

Job Responsibilities (in order of importance)

Percentage of Time

1.

Provides assistance by interpreting medical information/instructions for patients and or family members.

30%

2.

Confirms patients for special procedures and/or routine clinic examinations by explaining preparations, if any, ensuring effective communications between patients, family members of patients, physicians, and staff.

15%

3.

Assists patients in preparing for clinic visits, admissions, medical procedures, and examinations by ensuring that all forms are properly completed, insurance, medical identification cards, and registration information are accurate, and effective communication is established with the appropriate departments.

15%

4.

Pre-registers patients in person or by telephone securing all personal, financial, and demographical data required to complete registration process.

10%

5.

Assists in the development of documents to be used in health fairs, meetings, special functions, newsletters, and other publications.

10%

6..

Gathers and organizes office activity data for statistical and reporting purposes.

10%

7.

Assists in cultural sensitivity class and other patient educational programs.

5%

8.

Serves as interpreter/sight translator on call during weekends and off shifts when required.

5%

Total Time (must equal 100%)

100%

3. Independence (Degree of Supervision Received)

Select one of the following to indicate the type of supervision the incumbent in this job will receive. Supervision types include:

Close Supervision: The incumbent is assigned duties according to specified procedures and receives detailed instructions. Work is checked frequently.

x

Supervision: The incumbent performs a variety of routine work within established policies and procedures, and receives detailed instructions on new projects and assignments.

General Supervision: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

Direction: The incumbent establishes methods and procedures for attaining specific goals and objectives, and receives guidance in terms of broad goals. Only the final results of work are typically reviewed.

General Direction: The incumbent exercises wide latitude in determining objectives and approaches to critical assignments.

4. Required Qualifications: Competencies

Identify minimum competencies required to perform the job, including knowledge, skills, abilities, and other characteristics required of an employee to successfully perform the functions and duties of a job.

List required competencies in order of importance to the job. If including “Preferred” competencies in addition to required, mark each as preferred and list them last.

1.

Fluency in both English and second language demonstrating the ability to communicate verbally and in writing.

2.

Familiarity with insurance plans and federal and state medical assistance programs

3.

Ability to work independently with minimal supervision and follow routine/prescribed procedures and instructions

4.

Ability to promote a service-oriented approach for interaction with patients, staff, physicians, agencies, community-based organizations, and visitors.

5.

Ability to maintain professionalism with patients and their families at all times.

6.

Proficient in computer applications such as MS Word, Excel, Outlook, and PowerPoint

7.

Familiarity with working in a medical environment and with patients

8.

9. 

5. Required Qualifications: Education and Experience

This section describes the background and preparation required to perform the job. Include here only the attributes needed to perform the job duties, not what an individual candidate or employee may possess. Indicate the minimum experience, educational levels, and professional designations that are necessary to perform the job duties.

Education

Minimum formal education required, including degree level (e.g. Bachelor’s) and type/field (e.g. business, health care, etc.)

High School or General Equivalency Diploma (G.E.D).

Experience

Minimum years of experience required, and what type of experience qualifies

Three (3) years of experience in a multilingual/multicultural environment including at least two (2) years in a medical environment.

Supervisory/Management Experience

Minimum years of supervisory/management experience required

Certification and/or Licensure

Any required certifications or licensures required

Spanish Medical Interpreter certification from either the Certification Commission for HealthCare Interpreters (CCHI) or the National Board of Certification for Medical Interpreters (CMI) is preferred

Other

Any additional background requirement

6. Description of Working Conditions

This section focuses on the environmental conditions inherent in the job, and what physical requirements will be necessary to perform the job.

ACTIVITY

OCCASIONALLY

(1-33%)

FREQUENTLY

(34-66%)

CONTINUOUSLY

(67-100%)

% OF HOUR

a. Sitting

X

b. Walking

X

c. Standing

X

d. Bending

e. Squatting

f. Climbing

g. Kneeling

h. Twisting

i. Lifting 0-35 lbs.

X

j. Lifting 35 or > lbs. using equipment

k. Carrying 0-35 lbs.

X

l. Carrying 35 or > lbs. using equipment

m. Pushing 0-300 lbs. using equipment

n. Driving

HOURS REQUIRED

Occasionally

Frequently

Mostly

As Needed

Days

X

Evenings

X

Nights

X

Weekends

X

Holidays

X

Disclaimer Statement:

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of duties, responsibilities and qualifications required of employees assigned to this job. The organization reserves the right to alter working hours, based on needs.