Howard University Hospital | Washington, DC

    Certified Medical Assistant

    Job Title
    Certified Medical Assistant
    Job ID
    27429052
    Location
    Washington,  DC 20060
    Other Location
    Description

    Culture of Care Statement: In an effort to improve patient safety, Howard University Hospital (HUH) supports a Just Culture. This atmosphere of accountability promotes the identification of human error (mistake), at-risk behavior (behavioral choice that increases risk) and reckless behavior (disregard for risk). The goal is to maintain a culture for learning, safe systems and well managed behavioral choices.

    1. Purpose of Job

    Summarize the purpose and essential functions for the job, in about one to three sentences.

    The Medical Assistant is responsible for the overall clinical operations of the office, including ensuring that patient charts are complete prior to the Physician seeing the patient, cleaning and stocking patient exam rooms, cleaning and sterilizing instruments, ordering medical supplies, and ensuring that all medical equipment receives the required routine maintenance and is maintained in an orderly fashion. The Medical Assistant position is also responsible for ensuring that patients are triaged and seen in accordance to office policy, and when necessary, explaining delays and apologizing to waiting patients. The Medical Assistant position is responsible for ensuring that every patient receives excellent service and quality care.

     

    2. Principle Duties and Responsibilities

    Define the most essential and critical duties and responsibilities of the job. This is not intended to be an exhaustive list of all responsibilities and duties, only those that are most essential functions of the job.

     

    Arrange the duties below in order of importance to the success of the job. Beside each duty, indicate the estimated percentage of overall time spent on that duty. All percentages should total to 100%. Tasks representing less than 5% of time should be listed as "additional duties as assigned."

    Job Responsibilities (in order of importance)

    Percentage of Time

    1.

    Assists with treatments ordered by provider as supervised by provider or registered nurse. Performs select clinical duties.

    15%

    2.

    Interviews patients, measures vital signs, and records information on patients' charts. Prepares treatment rooms for examination of patients.

    10%

    3.

    Performs basic clerical duties including answering the phone, maintaining records, and filing.

    10%

    4.

    Performs basic materials management functions to include ordering and stocking of supplies. Assists with maintaining a clean and orderly environment.

    10%

    5.

    Documents the provider's encounter with patients. Lists all proper diagnoses and symptoms, as well as follow-up instructions and prescriptions, as indicated by the provider. Transcribes patient orders including, but not limited to, laboratory tests, radiology tests and medications. Assures that the medical record has adequate progress notes, physician order and physician charge sheet. 

    10%

    6..

    Reports to the RN/Nurse Practitioner or Physician any adverse patient symptoms, i.e. blood pressure, wound measurement, irregular pulse, etc.

    10%

    7.

    Follows CDC isolation guidelines, infection control practices, demonstrates appropriate use of PPE, performs hand washing according to policy and enforces safety regulations.

    10%

    8.

    Works in coordination with other staff to ensure patient satisfaction and office efficiencies.

    10%

    9.

    May train other staff to perform basic clinical duties to facilitate patient flow.

    10%

    10.

    Assumes other duties and responsibilities that are related and appropriate to the position and area.  The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all-inclusive.

    5%

     

    Total Time (must equal 100%)

    100%

     

     

     

     

    3. Organizational Expectations

    1.

    Promotes adherence to the Health Sciences Compliance Program, the Howard University Code of Ethics and the Health Sciences Standards of Conduct.

    2.

    Attends annual and periodic mandatory Compliance Program training including the Health Insurance Portability and Accountability Act (HIPAA) Privacy training.

    3.

    Participates in activities that promote adherence to federal healthcare program requirements.

    4.

    Actively participates in Health Sciences Compliance Program activities

    5.

    Adheres to the requirements of the HIPAA Privacy Policies and Procedures.

    6.

    Maintains confidentiality of patients, families, and staff.

     

    4. Independence (Degree of Supervision Received)

    Select one of the following to indicate the type of supervision the incumbent in this job will receive. Supervision types include:

     

    Close Supervision: The incumbent is assigned duties according to specified procedures and receives detailed instructions. Work is checked frequently.

    X

    Supervision: The incumbent performs a variety of routine work within established policies and procedures, and receives detailed instructions on new projects and assignments.

     

    General Supervision: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

     

    Direction: The incumbent establishes methods and procedures for attaining specific goals and objectives, and receives guidance in terms of broad goals. Only the final results of work are typically reviewed.

     

    General Direction: The incumbent exercises wide latitude in determining objectives and approaches to critical assignments.

     

     

    5. Required Qualifications: Competencies

    Identify minimum competencies required to perform the job, including knowledge, skills, abilities, and other characteristics required of an employee to successfully perform the functions and duties of a job.

     

    List required competencies in order of importance to the job. If including “Preferred” competencies in addition to required, mark each as preferred and list them last.

    1.

    Familiarity with medical office procedures and practice management software.

    2.

    Familiarity with medical terminology, CPT & ICD coding, and insurance requirements

    3.

    Computer knowledge and typing skills.

    4.

    Strong customer service skills.

    5.

    Ability to multi-task and maintain professionalism in stressful situations.

    6.

    Ability to problem solve

    7.

    Ability to process requests efficiently and promptly.

    8.

    Ability to collaborate with fellow staff and cross-train to ensure efficient operations.

    9. 

    Ability to abide by HIPAA, OSHA, and Howard University policies and procedures.

     

    6. Required Qualifications: Education and Experience

    This section describes the background and preparation required to perform the job. Include here only the attributes needed to perform the job duties, not what an individual candidate or employee may possess. Indicate the minimum experience, educational levels, and professional designations that are necessary to perform the job duties.

    Education

    Minimum formal education required, including degree level (e.g. Bachelor’s) and type/field (e.g. business, health care, etc.)

    High school education or equivalent is required.

     

    Experience

    Minimum years of experience required, and what type of experience qualifies

    1 or more years’ experience in a clinical environment preferred. 

    Supervisory/Management Experience

    Minimum years of supervisory/management experience required

     

    Certification and/or Licensure

    Any required certifications or licensures required

    Current Certified Medical Assistant/CMA required or must be obtained within 6 months of hire.

    Current CPR proficiency and BLS by American Heart Association required

    Other

    Any additional background requirement

     

                                           

    7. Description of Working Conditions

    This section focuses on the environmental conditions inherent in the job, and what physical requirements will be necessary to perform the job.

    ACTIVITY

    OCCASIONALLY

    (1-33%)

    FREQUENTLY

    (34-66%)

    CONTINUOSLY

    (67-100%)

    % OF HOUR

    a. Sitting

    X

     

     

    25%

    b. Walking

     

    X

     

    35%

    c. Standing

     

    X

     

    40%

    d. Bending

    X

     

     

    5%

    e. Squatting

     

     

     

     

    f. Climbing

     

     

     

     

    g. Kneeling

     

     

     

     

    h. Twisting

    X

     

     

    5%

    i. Lifting 0-35 lbs.

    X

     

     

    5%

    j. Lifting 35 or > lbs. using equipment

    X

     

     

    5%

    k. Carrying 0-35 lbs.

     

     

     

     

    l. Carrying 35 or > lbs. using equipment

     

     

     

     

    m. Pushing 0-300 lbs. using equipment

    X

     

     

    <5%

    n. Driving

     

     

     

     

    HOURS REQUIRED

    Occasionally

    Frequently

    Mostly

    As Needed

    Days

     

     

    X

     

    Evenings

     

     

     

    X

    Nights

     

     

     

     

    Weekends

     

     

     

    X

    Holidays

     

     

     

    X

    Required Skills

    Identify minimum competencies required to perform the job, including knowledge, skills, abilities, and other characteristics required of an employee to successfully perform the functions and duties of a job.

    List required competencies in order of importance to the job. If including “Preferred” competencies in addition to required, mark each as preferred and list them last.
    1. Familiarity with medical office procedures and practice management software.
    2. Familiarity with medical terminology, CPT & ICD coding, and insurance requirements
    3. Computer knowledge and typing skills.
    4. Strong customer service skills.
    5. Ability to multi-task and maintain professionalism in stressful situations.
    6. Ability to problem solve
    7. Ability to process requests efficiently and promptly.
    8. Ability to collaborate with fellow staff and cross-train to ensure efficient operations.
    9. Ability to abide by HIPAA, OSHA, and Howard University policies and procedures.

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